Channel Director, South EMEA

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Advisory • Alcorcón

Descripción del trabajo

We’re R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we’re on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region. If you're ready to be part of a collaborative, remote-first team focused on delivering value through technology, we’d love to meet you!

Role Summary:

As a ServiceNow Independent Consultant for R5 Labs, you’ll be the point of contact for the Clients to implement, optimize, and expand ServiceNow solutions. You will play a key role in understanding client needs, designing tailored solutions, and ensuring effective ServiceNow implementation from start to finish. This is an exciting opportunity for someone who thrives in a dynamic environment and is eager to make an impact.

Key Responsibilities:

• Solution Design and Implementation: Lead the end-to-end implementation of ServiceNow solutions, from requirements gathering and design to configuration, testing, and deployment, specifically for EMEA clients.
• Platform Customization: Tailor ServiceNow modules to align with customer-specific needs, including ITSM, ITOM, CSM, GRC, and HAM, depending on project requirements.
• Consulting and Advisory: Provide expert-level guidance and consulting to clients, helping them leverage ServiceNow’s capabilities to meet business goals and maximize ROI.
• Process Optimization: Analyze and optimize business processes to enhance the efficiency and effectiveness of the ServiceNow platform for each client.
• Collaboration: Work closely with stakeholders, including technical and non-technical teams, to ensure seamless project execution and optimal client satisfaction.

Requirements:

• ServiceNow Expertise: 5+ years of experience as a ServiceNow Consultant, with hands-on experience across core modules (ITSM, ITOM, GRC, and CSM). Experience in hardware or software asset management is a plus.
• Technical Skills: Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow workflows and automations. Certified Implementation Specialist (CIS) certifications in relevant ServiceNow modules are strongly preferred.
• Project Management: Proven ability to manage multiple projects or tasks and prioritize effectively in a fast-paced environment.
• Communication: Strong written and verbal communication skills, with the ability to translate complex technical solutions to business stakeholders.
• Remote Collaboration: Experience working with clients within the EMEA region, with a proactive approach to communication and project updates.
• Language: English speaking is mandatory.

Nice to have:

• Certifications: ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS in ITSM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous.
• Any other EMEA language is preferred but not required.

Benefits:

• Remote-First Culture: Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.
• Collaborative Environment: Join a supportive team that values knowledge sharing and professional growth.
• Professional Development: Access to ongoing training and certification support to expand your ServiceNow expertise.
• Impact-Driven Projects: Work on high-impact projects that drive real change for our EMEA clients.