Challenger for Customer Interactions Tribe, Madrid

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Client:

ING

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Your role and work environment:

We are looking for a talented and enthusiastic Challenger to join the CTO Team within the COO.

The Challenger will work from leadership level to squad level to boost team’s high performance, ensuring cross-tribe standardisation of the competencies of People’s Development and engagement practices.

Your key responsibilities:

• Challenge leaders of the tribe to continue to develop and raise the bar of the team in alignment with the strategy of the bank.
• Increase value delivered by ensuring the way teams work from ideas to backlog.
• Support the tribe to boost continuous improvement: coaching the implementation of people, transformation, and WoW agendas.
• Support the leadership in the talent and capabilities development of the tribe: supporting hirings, onboardings, OKRs and step-up processes, off-boardings and updating the capacity map. Map knowledge and capabilities.
• Ensure the engagement cycle, and help the teams and leaders be aware and be their best version in every stage.
• Up-skill transformational competencies and enable CoPs (Communities of Practice).
• Participate in leadership reflections about the set-up of the teams and foster initiatives coming from the People's team.
• Collaborate in the design phase of HR initiatives that are connected to tribe’s (Next Gen)
• Deploy transformational programs from productivity accelerators or other initiatives.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

Knowledge and Skills

• Motivated and keen to learn about transformation and innovation by doing.
• Proven experience fostering continuous improvement in areas and squads.
• Engagement practices knowledge and experience.
• Experience leading Scrum/Kanban squads (desirable)
• Scrum, Kanban and Scaling Frameworks Certification (Desirable)
• Coaching Certification (Desirable)
• Design Thinking and Lean Start-up (Desirable)

Soft Skills

• Deep emotional intelligence to successfully impact transformation, by choosing proficiently the best role depending on the specific team/individual situation: Teacher, Mentor, Facilitator, Coach, Change-Agent or Domain Specific expert.
• Strong Spanish and English communication skills: Talks, Conferences, Training, One to One, etc.
• Ability to add value on all layers and units: especially at the management layer, but always keep in mind the rest of the layers (Human Resource, legal, Risks, Business, IT…)
• Ability to influence key stakeholders.
• Proactive attitude, openness and courage in action.
• Strong personal productivity skills (GTD Desirable)
• Retail, COO and CIO knowledge (Desirable)

If you think this position had already your name printed beforehand, and you think you can learn and provide value since the very first moment, that’s awesome! We offer a position of Challenger as part of the Transformation Office of ING Spain Bank.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.

Our house will be your home.

In our offices, you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working… we are looking forward to meeting you!