Call Center Agent [M277]

Join a passionate remote team that values customer care! As a Call Center Agent, you'll support customers, solve challenges, and make a difference—all from the comfort of home.

Your Mission: Day to Day Responsibilities

1. Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role).
2. Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.
3. Provide clear and persuasive information about our storage solutions to potential customers.
4. Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
5. Maintain accurate customer records in CRM and document all interactions.
6. Foster long-term customer relationships, supporting the growth of our business.

Your Toolbox: Skills to be Successful

1. 2+ years of experience in a call center, with a strong focus on inbound calls.
2. Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment.
3. Excellent communication skills and the ability to connect with people from diverse backgrounds.
4. High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
5. Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently.
6. Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance.

This is a standard 5-day workweek role, with 2 days off during the week to ensure work-life balance. Based in South America with the ability to work remotely.

Your Perks: What's in it for you

1. Working completely remote.
2. Location independence.
3. 15 Paid leave days.
4. Quarterly bonus.
5. Yearly salary increase policy (based on performance).

Long-term position with the opportunity to grow in a stable and growing Agency. Great opportunity to grow. You'll be joining a high-level and fast-paced team.

Why Adaptive Teams?

At Adaptive Teams, we don't just fill positions – we create pathways to success. Whether you're a seasoned pro or just starting out, we're here to help you grow, innovate, and make an impact. If you're looking for exciting opportunities and a team that's as passionate as you are, this is the place to be.

What to Expect from Our Application Process?

Once you apply, you'll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions. We understand your time is valuable, so we strive to keep the entire process under 60 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you'll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you'll always know where you stand.