Azafato / a de perfumería en Alcala de Henares

M & A

Position Summary :

We are looking for an efficient communicator, with an excellent eye for detail and a can-do attitude to join our well-established & dynamic Collections department. In this role, you will be the first point of contact and an integral part of our Global Collections Team. You will ensure that all internal and external collections and accounting related queries are answered. You should be a quick learner, organized and solution-driven to keep up with the daily demands of the role. We will need you to be able to analyze information or data quickly with an eye for detail in order to provide accurate and complete responses.

In this role, you will need to be confident in working with different systems and software tools analyzing and reporting. Following training, your job will be independent, but you will be supported by your Direct Manager, Collections Team members, and AR Management. You will work closely with the Collections Team and Collections and AR Managers, Sales, Clients, and other Shared Services Departments – requesting further information, escalating, problem-solving as well as producing and distributing accurate documents/forms and information.

This is a fast-paced role and you need to be comfortable with handling high volumes of emails. The job offers a very good opportunity to kick-start your career in a worldwide company and for the right candidate, a rewarding career progression within our Collections department.

Main responsibilities :

• Act as a dedicated support on a day-to-day basis to our Global Collections Team / Clients / Sales
• Monitor and assist Sales and Clients by handling collections and invoice inquiries in a timely and professional manner
• Support Collections team with ad-hoc billing and collections projects
• Provide guidance on resolving invoice and payment-related queries and assist with any ad-hoc invoice revisions, submit appropriate AR forms, redirect Client and Sales queries to correct recipients ensuring actions are taken
• Assist in completing and supplying Client’s related forms for example vendor forms, W9, bank letters or request the right documents internally
• Contact Clients or their Accounts Payable departments by email, phone / MS Teams, etc. in order to provide guidance on resolving some collections-related queries as needed
• Ensure every query is attended and resolved in a friendly, professional manner and with the highest level of accuracy
• Update Clients records, payment terms, and notifications
• Complete all other tasks and support in any special projects that are deemed appropriate for this role and assigned by the manager/supervisor

Essential skills and experience required :

• Minimum Bachelor’s Degree or its equivalent
• Superior written and spoken communication skills in English
• Minimum of 1 year of professional experience in administration, accounting, customer support, collections or equivalent in a corporate environment
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software
• Professional, motivated and proactive
• Fast learner, demonstrating adaptability and problem-solving mindset
• Analytical skills with a high level of attention to detail

Desired skills and experience :

• Familiarity with debt collections or accounts receivable processes
• Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority
• Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German)

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.