Associate Operations Training and Support Specialist

C.H. Robinson is seeking a driven Associate Regional Operations Training & Support Specialist to join our dynamic team in Europe!

In this role, you'll gain hands-on experience in shaping the development of our Global Forwarding staff while mastering the core principles of our Global Operations Training Program. You will be based at any of our office locations in Europe, working primarily remotely while also having the opportunity to travel, connect with colleagues, and participate in Jumpstart training sessions live.

This is your chance to grow, make an impact, and be part of a team that’s shaping the future of logistics. Apply now and be a key player in our success!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

1. Collaborate with and support the Regional Manager Operations Training and Support and Global Training Team to deploy training solutions that support the delivery of a world-class Global Operations Training Program.
2. Host training sessions for operations employees following uniform standard processes, efficient practices, and compliant industry standards.
3. Adhere to a consistent training strategy across the region.
4. Interface with operations staff, Compliance, Product Teams, Technology, and other GF Corporate teams as needed.
5. Coach and train desk-level staff as needed.
6. Work with the Business Process Optimization Team, Compliance Team, and Technology Team to support technology and operations process changes.
7. Support designing process and technology solutions.
8. Follow testing requirements related to User Acceptance Testing (UAT).
9. Deploy training and communication strategy related to change initiatives.
10. Deliver Global Forwarding related web-based learning, instructor-led courses, workshops, and other various Global Forwarding trainings utilizing our organization’s LMS.

QUALIFICATIONS

Required:

1. Minimum 1 year of Global Forwarding Operations experience.
2. Advanced proficiency in Microsoft Office Suite of programs.
3. Strong product knowledge in at least one mode.
4. Able to work under minimal supervision.
5. Ability to travel.

Preferred:

1. Associate's or bachelor’s degree from an accredited college or university.
2. Ability to collaborate and align across functional and geographical boundaries to achieve results by following established policies, procedures, and specific, detailed instructions.
3. Excellent communication (oral and written), facilitation, presentation, coaching, and training skills.
4. Able to actively listen to and consider others' views by asking questions and checking for understanding.
5. Can understand and simplify complex processes to train and document accordingly.
6. Detail-oriented, organized, and productive.
7. Able to multi-task and keep stakeholders informed.
8. Should be a self-starter and work independently following established policies, procedures, and specific, detailed instructions.
9. Experience processing shipments in the Navisphere environment.

WHAT WE OFFER:

1. Real opportunities to grow your talent in a fast-moving, global organization.
2. A fun, open, and inclusive workplace that encourages innovative thinking.
3. Possibility to develop your language skills in our multilingual offices.
4. Opportunities for professional growth with access to training platforms.
5. Comprehensive benefits: competitive salary and performance-based bonuses and additional benefits based on the location.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!