Associate Director, SAP Sales Specialist

XR is a global technology platform powering the creative economy. Its unified platform moves creative and productions forward, simplifying the fragmentation and delivering global insights that drive increased business value.

XR operates in 130 countries and 45 languages, serving the top global advertisers and enabling $150 billion in video ad spend around the world. More than half a billion creative brand assets are managed in XR’s enterprise platform.

Above all, we are a supportive and collaborative culture dedicated to DEI. We are caring, dedicated, positive, genuine, trustworthy, experienced, passionate and fun people with loyalty to our customers and our fellow teammates. It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be.

Job Description

We are looking for a Customer Service and Traffic Executive who is passionate about delivering second-to-none customer service and creating exceptional experiences for our clients. In this pivotal role, you will be the first point of contact for our customers, responsible for managing daily orders, addressing inquiries, and providing proactive, comprehensive support across multiple communication channels, including phone, email, and in-person interactions.

Your focus will be on anticipating and exceeding client expectations, ensuring every interaction is smooth, efficient, and positive.

In addition to delivering outstanding service, you will work closely with the sales team to conduct client demonstrations, participate in meetings, and help integrate our solutions into clients' workflows. As a key member of our client-facing team, you will have a direct impact on customer satisfaction, retention, and long-term relationships, contributing to the success and growth of the business.

Key Responsibilities :

• Manage daily orders and general customer inquiries across multiple communication platforms, ensuring prompt and accurate responses.
• Provide timely and effective support, delivering a seamless and positive experience for clients across all touchpoints.
• Collaborate with the sales team to conduct in-person product demonstrations, client meetings, and presentations to showcase our solutions.
• Proactively identify and address client needs, ensuring satisfaction and building long-term, trusting relationships.
• Contribute to the implementation and seamless integration of our solutions into clients' workflows, ensuring customer education on new solutions, features, and functionalities, enhancing their experience and helping to increase their ROI while elevating the company’s profile.
• Liaise with internal teams, including Quality Control and Billing, to ensure smooth coordination and maximum efficiency in delivering services to clients.
• Continuously gather feedback from customers and internal teams to improve processes, identify opportunities for upselling, and enhance overall service delivery.

Qualifications :

• Fluency in English and Portuguese, with native-level proficiency in Spanish.
• Proven experience in customer service, ideally within the advertising and media industry.
• Strong communication skills and the ability to engage with clients in a professional and proactive manner.
• Customer-oriented mindset with a keen ability to identify and address client needs.
• Highly organized with the ability to manage multiple tasks and priorities efficiently.

This is an excellent opportunity for a motivated individual who thrives in a dynamic environment and is committed to delivering outstanding service. If you are passionate about customer satisfaction and have a strong background in the media and advertising sector, we encourage you to apply.

Reporting Relationship

• Reporting to the Head of Customer Service & Traffic of XR Spain