Apm Monaco - Sales Customer Care Senior H/F - Monaco

APM MONACO - Sales Customer Care Senior H/F - Monaco

ARS 6.500.000 - 9.750.000

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewellery brand that associates itself with the chicness of Monaco and South of France lifestyle with around 400 stores worldwide.

We are “chic, fashion, and smile” - it’s in our creation, production, communication, distribution, and the relationship we have with our internal teams and the APM lovers around the world.

Objective :

The Customer Care Associate is responsible for providing exceptional customer service by answering questions, resolving issues and ensuring customer satisfaction. He or she will be responsible for handling incoming enquiries by telephone, email or chat, maintaining a high level of professionalism and empathy.

Responsibilities

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries;
• Identify and resolve customer problems effectively and efficiently;
• Liaise with Logistics, After Sales Service and global boutiques on a daily basis;
• Follow up on offline store enquiries and complaints;
• Contribute to the continuous improvement of customer service processes and policies;
• Other ad-hoc projects assigned by the manager.

Requirements:

• Minimum 3 years relevant experience in customer service/luxury retail field;
• Proficient with MS Office;
• Native French and fluent English. Any other language will be a bonus;
• Able to work independently with minimal supervision;
• Strong sales-oriented mindset;
• Proactive, patient and committed;
• Great communication and interpersonal skills;
• Rotating working hours (morning, day, evening);

Job Types: Full-time, Permanent

Pay: From 2,007.72€ per month