- Aplicar En 3 Minutos Account Executive

A Chloe ASSISTANT STORE MANAGER is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. He / She supports the store manager in leading the team and supervising boutique operations to ensure successful business; he / she acts as the boutique leader in the absence of the store manager.

A Chloe Assistant Store Manager Is

• A CLIENT CHAMPION
• Leads the team to INITIATE AND DEVELOP long-term relationships with clients
• Monitors CRM targets for boutique and per stylist and helps the team to reach them
• Ensures proper use by all team members of available CRM tools and reports, and follows up on individual CRM tasks completion
• Supervises CLIENT DATABASE with consistent follow up of staff client books
• Coordinates CONTACT CAMPAIGNS, gifting campaigns and other clients’ activations
• AN OMNICHANNEL BUSINESS Promoter
• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
• Assists Store Manager in analyzing sales figures and co-creates MONTHLY / QUARTERLY / YEARLY action plan to improve business in line with maison strategy
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors’ activities
• A TEAM LEADER
• Organizes energizing TEAM BRIEFINGS and ensures consistently high level of motivation
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports recruitment and induction of team
• Leads by example, ensures good team spirit and translates CHLOE ATTITUDE OF ENTREPRENEURSHIP, togetherness, EXCELLENCE, creativity and positive impact
• Is an active member of the assistant store managers community : shares best practices, asks, and provides support
• AN OPERATIONS EXCELLENCE SUPERVISOR
• Supervises impeccable boutique environment and team grooming at any time of the day
• Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store and BOH management and sustainability
• Supervises all stock management related tasks
• Oversees compliance with established Richemont policies and standards

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS, WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.