Analytics & Insgts Specialist

Descripción del trabajo

We are looking for an IT European Local Support Coordinator to join a dynamic and international environment. The selected candidate will play a key role in managing IT support services across various locations in Europe, ensuring high-quality service delivery and efficiency in IT operations.

Key Responsibilities

• IT Service Coordination: Oversee IT support requests and incident management to ensure timely resolution and optimal customer satisfaction.
• Service Delivery Management: Maintain high service standards, ensuring alignment with SLAs (Service Level Agreements).
• Technical Support: Provide first-line IT support and coordinate with second and third-line teams for issue resolution.
• Project Participation: Lead and support IT projects to enhance infrastructure and service capabilities.
• Stakeholder Communication: Act as the primary IT point of contact, ensuring effective communication with internal teams and external vendors.
• Process Optimization: Identify opportunities for process improvement, implement best practices, and contribute to continuous service enhancements.
• Documentation & Training: Maintain accurate records of IT services and provide training to end-users on IT systems and tools.
• Compliance & Reporting: Ensure adherence to company policies and regulatory standards, while generating reports on service performance.

Minimum Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or related fields.
• Experience: Minimum of 5+ years in IT service coordination or a similar role with team management responsibilities.
• Technical Skills: Solid knowledge of IT systems, networking, and IT service management tools (e.g., Jira, ServiceNow).
• Languages: Proficiency in English is required; knowledge of Spanish, Italian, French, or German is a plus.
• Certifications: ITIL or similar certifications are highly valued.
• Industry Experience: Experience in FMCG (Fast-Moving Consumer Goods) or similar environments is a plus.
• International Exposure: Experience working in a global or multi-country setting is beneficial.
• Driving License: The candidate must have a valid driver’s license, as travel within Europe is required.

Key Competencies for Success

• High Adaptability: Ability to work in a fast-paced and evolving IT landscape.
• Customer-Oriented Mindset: Strong focus on service quality and user experience.
• Problem-Solving & Priority Management: Ability to assess, prioritize, and execute tasks effectively.
• Communication & Teamwork: Strong interpersonal skills to collaborate across different teams and locations.
• Leadership & Transformation: Capability to drive change, lead IT support teams, and improve service efficiency.
• Stakeholder Management: Ability to interact with multiple departments and external vendors to align IT services with business needs.

What We Offer

• Dynamic and multicultural environment with exposure to international IT operations.
• Opportunity to lead IT support teams across different European locations.
• Professional growth in a challenging and evolving IT landscape.
• A collaborative work culture with a focus on innovation and continuous improvement.
• Hybrid work model: 3 days in the office and 2 days remote per week, with working hours from Monday to Friday, 9:00 AM to 5:00 PM.
• Direct employment with the customer.

If you are an IT professional looking for an opportunity to contribute to a high-impact role within an international setting, we encourage you to apply!