Analyst-Service Performance German or French and English Speaker

Job Description - Analyst-Service Performance German or French and English Speaker (25003851)

Analyst-Service Performance German or French and English Speaker - 25003851

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

GSG Control Management aims to ensure that Business Units have a robust first line of defense, playing an active role in supporting the business meet its objectives and demonstrating an effective control framework. The role is for Testing Analyst, based in Kuala Lumpur, Malaysia and will report into a Team Leader. Its primary responsibility is to ensure colleagues deliver world-class service to our customers whilst being compliant with market regulations, policies, and code of conduct. This is delivered by providing:

• Testing and Controls (Voice & Non-Voice)
• Quality Management Support / Insights
• Process and Testing Alignment / Improvements

Minimum Qualifications

• Support various types of monitoring programs for international markets, mainly for TLS and Acquisitions (ICS, GCS)
• Collaborate with Control Management Team, Compliance and business leaders and actively share findings from the monitoring
• Maintain business-level procedural documents to support the implementation of the first Line of Defense operational risk responsibilities.
• Advocate of the American Express Leadership Behaviors

Preferred Qualifications

• Fluency in French, German and English; additional languages a plus.
• Fluency in speaking, reading, and writing in English
• Deep understanding of AEXP products, services, and selling channels
• Experience working with audit, compliance, operational risk/control functions are preferred
• Experience in TLS, GCS would be an added advantage
• Proficiency in MS Excel, Sharepoint, Word, Powerpoint
• Strong analytical mindset with a passion for problem-solving
• Strong relationship-building experience / ability to develop relationships with business partners and leadership teams
• Strong sense of personal accountability and demonstrate self-starter with ability to work in a dynamic and time-critical environment
• Demonstrate growth mindset and role modeling of BlueBox values
• Demonstrate learning agility and integrity

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.