Agente de Call Center- Four Seasons Hotel Madrid

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital - within walking distance of all the key attractions - seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

The Role of Call Center Agent:

Four Seasons Hotel Madrid is looking for a Call Center Agent to join our team. This position will work within the reservations department and must have a commitment and passion for providing first-class service to the Four Seasons Standards, ensuring that the guests' needs are met in a pleasant manner as an ambassador for the Four Seasons product. As a Call Center Agent:

1. You are a meeting point for all incoming calls.
2. You are a supporting hand for all callers with their questions and requirements.
3. You are a leading help for our guests to connect them with our departments or transfer information.

Our Ideal Call Center Agent will have:

We are looking for highly motivated team players. This role has direct contact with guests, and as such, good communication skills are essential.

This position requires an applicant with a flexible schedule, able to work in different shifts, weekends, and holidays.

At least one year's experience in a similar role within a five-star luxury environment is preferred.

Must have the legal right to work in Spain and have fluency in English and Spanish.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.