Accounting Manager

Imagine yourself… Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.

Innovation is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.

Reporting to the Support Software Manager, the Level 2 Software Support Engineer is responsible for providing second line assistance to Software Support Engineers worldwide, as well as taking advantage of language skills to provide direct support to customers with specific language needs. This job is typically home-based.

In this role, a typical day will look like:

1. Utilizing your product knowledge to help first line Support Engineers in complex customer cases.
2. Providing direct support to customers with specific language needs (typically non-English speaking), as well as to Solution Onboarding engineers and distributors/resellers.
3. Having a close collaboration and coaching with first line Support Engineers, helping raise the overall team knowledge.
4. Being able to lead & take ownership of small projects such as escalation management, leading meetings, etc.

The essential requirements of the job include:

1. 5+ years experience of advanced usage/support of one or more key Esko solutions such as Color Engine & Pack Proof, WebCenter, and/or Automation Engine. Experience with more Esko products is a plus.
2. Good level of English and Spanish languages. Capacity to speak other languages such as Italian, Dutch, French, or German are a big plus.
3. Familiarity with both OS's macOS and Windows. Good IT troubleshooting skills are a plus too.
4. Great team-playing skills! This job is all about team collaboration: with your own Level 2 Support colleagues, with the Level 1 Support team, with the R&D department, with customers, etc.

If you’ve ever wondered what’s within you, there’s no better time to find out.