Account Manager Western Europe - Titanium Technologies (Italian Speaking)

Descripción del trabajo

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

• Design and curate innovative, seasonal cocktail menus that reflect the hotel’s brand and target audience.
• Develop signature drinks for each venue, ensuring a distinct identity and cohesive beverage offerings.
• Introduce and experiment with new ingredients, techniques, and presentations to create memorable drink experiences.
• Establish and maintain standardized recipes and preparation methods across all bars.
• Ensure consistent quality and presentation of beverages, implementing quality control measures to maintain high standards.
• Supervise and manage bar staff, including bartenders, bar backs, and servers.
• Train staff on cocktail preparation, mixology techniques, customer service, and compliance with safety and hygiene standards.
• Mentor and guide bartenders, fostering their development within the organization.
• Interact with guests to gather feedback and create personalized drink experiences.
• Monitor guest preferences and trends, continuously refining and improving the beverage offerings.
• Develop and implement strategies to enhance the ambiance and atmosphere of each venue.
• Monitor inventory levels, preventing overstocking or shortages, and conduct regular stock audits.
• Track and control beverage costs and wastage, optimizing profitability.
• Supervise the daily operations of all bar venues, ensuring smooth and efficient service.
• Conduct regular inspections of bar areas, equipment, and facilities to ensure they are in proper working order.
• Address operational challenges, such as equipment malfunctions or supply chain disruptions, promptly.
• Ensure all venues comply with local laws regarding the sale and service of alcohol, including responsible service practices.
• Maintain high standards of cleanliness, hygiene, and safety across all bars.
• Promote and train staff on responsible alcohol service protocols.
• Assist in planning and executing events or promotions within the bar venues, such as happy hours, themed nights, or private functions.
• Collaborate with the marketing team to develop beverage-related promotions, events, and activations.
• Work closely with the F&B Director and other departments to ensure a cohesive operation and successful event execution.
• Assist in setting and achieving sales targets and revenue goals for each venue.
• Analyze sales data to identify trends, adjust pricing strategies, and optimize profitability.
• Prepare reports on sales performance, inventory levels, and other key metrics for senior management.
• Act as an ambassador for Fairmont’s beverage program, representing the brand at industry events, competitions, and media engagements.
• Other tasks as assigned.

Qualifications

• Excellent reading, writing, and oral proficiency in English and Spanish.
• Experienced with beverage knowledge.
• Experienced in all aspects of restaurant service.
• Excellent leader and trainer with strong interpersonal skills and attention to detail.
• Ability to motivate employees to work as a team effectively and productively.
• Ability to coordinate and prioritize multiple tasks.
• Excellent guest service skills.
• Good knowledge of food and beverage service.

What is in it for you :

• Competitive salary and benefits.
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!