Account Manager, madrid

Making Science is an international digital acceleration company with over 1,200 experts across 15 markets, including Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Norway, Finland, Germany, Georgia, and the USA. As a proud consulting partner of Local Planet — the world’s premier network of independent media agencies — we deliver a suite of digital, technology, and performance marketing services to a global clientele. Our expertise spans digital marketing and MarTech, software and cloud solutions, artificial intelligence, and SaaS, all underscored by a relentless pursuit of innovation.

Making Science is committed to making a positive impact and actively engages in various ESG initiatives. We’ve joined forces with the Climate Pledge, the United Nations Global Compact, and Pledge1%, dedicating resources and efforts to support non-profit organizations. Through these endeavors, we are committed to driving meaningful change for a brighter, more sustainable future.

As part of its commitment to innovation, Making Science offers its clients end-to-end capabilities required for consulting, development, integration, and maintenance of advanced IT solutions. Our global network of delivery hubs not only fosters job growth but also serves as an incubator for cultivating top-tier tech talent, fueling projects that accelerate transformation and modernization.

Our team is composed of digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data.

Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family?

Client Success Manager Role

Client facing role, responsible for building a strong relationship with assigned clients backed on an excellent execution and a strong capacity to understand the client's business and digital environment.

Client Success Managers are expected to strategically grow accounts by building strong relationships and asking the right questions during weekly client meetings.

? What we’d like you to do

1. Manage a portfolio of key customers, ensuring their satisfaction and loyalty.
2. Identify and develop new business opportunities.
3. Develop and execute customized growth plans for each client.
4. Monitor compliance with established sales targets and KPI's.
5. Ensure effective and transparent communication with customers.
6. Coordinate internal resources required for project delivery.
7. Perform financial and administrative follow-up of assigned accounts.

? What we’d like you to bring

1. At least 4 years of experience in Account management role.
2. Relationship management with key clients.
3. Results oriented: you have a strong focus on achieving established objectives.
4. Exceptional communication skills.
5. B2 or C1 level essential to communicate fluently in an international environment.
6. Dynamic and proactive profile: You adapt quickly to changes and are constantly looking for new opportunities for improvement.

️Perks of joining us

1. We give you complete stability with an indefinite job contract.
2. We offer a fixed salary according to your worth and experience, plus a performance-based bonus.
3. Get the most out of your salary with our Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance).
4. Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.
5. The opportunity to meet our international team with our Ambassadors Program.
6. We care about a healthy work-life balance. You can count on having flexible working hours and one day a week where you can work from home.
7. You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.
8. Pack your bags! You’ll have 23 vacation days, plus 24th, 31st of December and San Publicito are off, and we have afternoons off on the eve of national holidays.
9. Work comfortably and follow your own style, because we don’t have a dress code.
10. Never go hungry with our free daily fruit and our vending machine card!
11. Take a break on our terrace, play foosball, darts, or PlayStation.
12. Be a part of a young, adventurous, and professional team, with people you’ll grow fond of!