Account Manager, Global Inside Sales

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We`re building a more open world. Join us.

Account Manager, Global Inside Sales

Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our `demand partners`, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more.

This team is seeking an experienced Account Manager to join our growing team. As an Account Manager, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond. You will work closely with our Business Development and Partner Connect (technology) organization. Candidates with a passion for travel & technology combined with good interpersonal skills and an eye for business are critical to an Account Manager, Global Inside Sales success.

The role's primary responsibility is to handle the Inside Sales partners for the European markets. We expect you to interact and handle external partners to ensure that we have continuous business growth. The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs. The role requires strong discernment and ability to drive value to the partners. The Account Manager will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners.

In this role, you will:

1. Lead a portfolio of affiliates (around 25-30 partners) at any given time in the European regions.
2. Own and lead the sales process to enhance existing partnerships (through upselling of product and services and sales optimization) and to build strong long-term strategic commercial relationships, formalized in enduring contractual agreements.
3. Navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome.
4. Diagnose known and unknown partner business needs - Strong value-based selling skills founded on intuition for business and the ability to translate benefits into the partner's business language to prove value and handle objections.
5. Renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner.
6. Communicate effectively to form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others.
7. Identify best practices and proactively share the findings with affiliate partners.

Experience and Qualifications:

1. Ability to work in a multi-tasked, fast-paced environment.
2. 3-5 years related validated experience.
3. Must be fluent in English and Spanish; any other European language is a plus.
4. Experience in Account Management/client servicing in a B2B environment.
5. Experience in e-commerce and/or travel industry a plus.
6. Validated record of achievement on sales performance.
7. Available for up to 10% travel per year.
8. Excellent oral/written communication skills.
9. Proficiency in Microsoft Word, Excel, and PowerPoint.
10. Good sense of intuition for business to influence internal and external decision makers.
11. Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

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