Account Manager Advertisers (f/m/d)

Purpose of Position

As an Account Manager, you will work in the Account Management Department. You will take on full management of the affiliate program within the business, providing a wide scope of services to clients.

You will act as the focal point of contact for your advertiser(s), providing strategic direction and optimisation techniques, identifying new business opportunities to grow your programmes and reach the company and your clients' objectives, supporting with technical and financial issues, instilling good account manager practices, and liaising with publishers and other key stakeholders.

Key Tasks

1. Respond to advertisers' queries in a solution-oriented manner, taking an efficient approach to issues.
2. Monitor a program portfolio to proactively deploy new opportunities and/or optimizations.
3. Implement efficient and scalable processes to communicate our local expertise and knowledge with our customer base.
4. Deliver scalable solutions to sell publishers' opportunities for a multi-industry advertiser portfolio.
5. Deliver quarterly business reviews with advertisers, adding insights and strategic recommendations.
6. Deliver multiple action plans to maintain/enhance our customer satisfaction score.

Skills & Expertise

1. Previous experience in advertising or e-commerce of at least 1-2 years.
2. English B2+/C1 proficiency.
3. Understanding of e-commerce-related technologies and solutions and the ability to differentiate various online marketing channels.
4. Able to cope with high-pressure situations and meet targets.
5. Ability to develop and maintain long-term customer rapport.
6. Analytical ability to detect challenges/opportunities and provide data-driven solutions.
7. Ability to detect customer/market needs and insights to deliver new services or opportunities.

Our Offer

1. Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay with no reduction to your annual holiday allowance. We also offer various paid special leaves. Enjoy "Intensive working hours" in July and August where you will be scheduled for 7 hours.
2. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities across Awin regions.
3. Welfare: We provide private health insurance (Sanitas) that covers various health, vision, and dental treatments. Furthermore, you can request part of your salary in kind for transportation, food, childcare, etc.
4. Development: We've built our extensive training suite, Awin Academy, to cover a wide range of skills that nurture you professionally and personally, with trainings packaged together to support your overall development.
5. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
6. Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social, and inclusive culture. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships is diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences.

If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

At Awin, we are committed to complying with all relevant labour regulations, including Royal Decree 901/2020. This decree is fundamental to us, as it reinforces our commitment to equal employment opportunity and diversity in the workplace.