Account Manager

In this role, you will own and manage strategic relationships with major retail clients, driving performance and execution across a portfolio of key accounts. You will work closely with cross-functional internal teams and client stakeholders to ensure successful delivery of products, promotions, and business initiatives.

You’ll be expected to bring a deep understanding of the retail industry, a consultative sales approach, and the ability to translate business needs into actionable strategies that produce results.

Key Responsibilities

Account Management & Client Development

1. Must have 5 years or more experience with Consumer Package Goods and calling on retail customers.
2. Must have hard goods experience.
3. Serve as the trusted advisor and main point of contact for assigned large retail customers.
4. Develop comprehensive account plans tailored to each client's business model and growth opportunities.
5. Strengthen relationships at multiple levels within the customer organization, including buyers, category managers, and senior executives.
6. Drive joint business planning with customers, identifying areas for collaboration, innovation, and revenue growth.
7. Deliver against quarterly and annual revenue and profitability targets.
8. Identify new business opportunities within existing accounts, including upsell and cross-sell strategies.
9. Negotiate contracts, pricing, and service agreements that align with business objectives.
10. Monitor account performance metrics and proactively address risks or opportunities.

Strategic Planning & Execution

1. Stay informed on retail trends, competitor activity, and market developments relevant to your customer base.
2. Partner with internal teams including marketing, supply chain, finance, and product development to ensure flawless execution of account plans.
3. Lead presentations, category reviews, and strategic planning meetings with clients.

Reporting & Insights

1. Provide accurate sales forecasts and performance updates to senior management.
2. Use data and insights to inform decision-making and measure success across all retail touchpoints.
3. Ensure internal reporting systems are updated regularly with client activity and progress.

Qualifications & Requirements

1. Must have a minimum 5 years of account management experience, specifically working with large retail customers (preferably national or multinational chains).
2. Proven track record of exceeding sales targets and building high-impact client relationships with retail and online customers.
3. Must be fluent in English – both written and spoken.
4. Experience navigating complex organizations and leading cross-functional initiatives.
5. Strong commercial acumen with the ability to interpret financial data, P&Ls, and retail KPIs.
6. Excellent communication, presentation, and negotiation skills.
7. Strong problem-solving mindset and proactive approach to client management.
8. Proficient in Microsoft Office Suite; experience with Excel.
9. Bachelor’s degree in Business, Marketing, Economics, or a related field; MBA is a plus.
10. Candidate Must be located in Madrid.
11. ONLY submit CV's in English.

What We Offer

1. A dynamic, international, and inclusive work environment.