▷ (23 / 3 / 2025) Publisher Sales Developer, Spain

At PRONOVIAS GROUP, we believe every wedding and special occasion is unique, and we love being part of those magical moments. If you're excited by fashion, luxury, and want to work in a creative and elegant environment, this is the place for you.

We are currently looking for a professional and talented Bride Experience Specialist (Temporary) to join our Retail team.

Duties & Responsibilities:

• Respond to our brides inquiries via phone, email, and social media in a timely and courteous manner.
• Provide accurate information on products, services, procedures, and company policies.
• Guide brides through the process of finding their dream dress.
• Handle and resolve possible complaints efficiently and professionally, adhering to established policies.
• Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities.
• Collaborate with retail stores to address customer concerns related to their in-store experience.
• Contribute to achieving department goals and exceeding customer expectations consistently.
• Maintain a positive and professional demeanor, fostering a welcoming and supportive environment.

Minimum Requirements:

• Minimum 1 year of experience in customer service, preferably in a high-volume, multi-channel contact center environment.
• Fluency in Spanish and English. Additional languages (French or Italian) are a strong asset.
• Familiarity with the retail or e-commerce industry, and experience in luxury customer service is preferred.
• Positive, helpful, and solution-oriented attitude with a genuine desire to exceed customer expectations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to learn new software and adapt to a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Familiarity with Salesforce and Microsoft Office.

A few things you'll love about us:

• Join our ethical and diverse workplace, where being YOU is what makes us extraordinary!
• You’ll have the chance to get involved in our CSR strategy, which is all about empowering women, protecting the environment, and making a real impact in the community.
• You can join our flexible benefits plan, including health insurance, transport tickets, nursery school vouchers, and training opportunities to grow with us.
• Enjoy our subsidized company canteen with delicious meals and breakfast to keep you fueled for success!
• We’re all about building a strong, positive culture with team-building activities that reflect our values: respect, innovation, empowerment, performance, and teamwork.
• And don’t worry about parking – we’ve got you covered with private parking and a company shuttle bus from Barcelona and El Prat de Llobregat.