IT Technician

schmidt hammer lassen architects k/s; Region Hovedstaden; On-site; DKK 300.000 - 500.000; Full time

Job summary

An innovative architectural firm is seeking a skilled IT Technician to provide essential support for their studios in Denmark. This full-time role involves resolving helpdesk issues, maintaining IT systems, and ensuring the smooth operation of technology across the organization. The ideal candidate will have a strong background in IT support, excellent customer service skills, and the ability to work independently as well as part of a team. Join a dynamic environment where your contributions will enhance the architectural services delivered globally. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in IT support.
• Proficiency in Windows and Mac OS systems, and mobile devices.

Responsibilities

• Resolve helpdesk issues and provide IT maintenance/support.
• Diagnose and resolve hardware, software, and network-related issues.

Skills

IT support

Windows desktop OS

Mac OS systems

iOS/Android devices

Microsoft Teams

ticketing systems

Audio Visual systems

customer service

analytical skills

communication skills

Education

Relevant IT experience

Fluency in English

Knowledge of Scandinavian language

Tools

Windows OS

Mac OS

ticketing systems

Audio Visual equipment

Job description

Schmidt Hammer Lassen is looking for a skilled and highly motivated IT Technician to provide helpdesk service and IT maintenance for our two architectural Studios in Denmark.

As our new IT Technician, you will provide the IT support and technical guidance necessary for our company to continue delivering skilled architectural services globally.

This is a full-time position working out of our studio in Copenhagen. Occasional travel to our Studio in Aarhus is to be expected. Salary and employment conditions are in accordance with Danish legislation and the relevant collective agreement.

As part of your daily tasks, you will:

• Resolve helpdesk issues and provide IT maintenance/support for the studio.
• Maintain a close relationship with the studio Operations Director and Managing Directors group.
• Show initiative and the ability to work well independently and with others.
• Exhibit strong organization, attention to detail, and time management skills.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment.
• Conduct training sessions and provide orientation as needed.
• Stay updated on emerging technologies and trends to recommend innovative solutions.

To succeed in the role, you:

• Will bring relevant experience of working with IT support (ideally a minimum of 1-2 years).
• Are fluent in English (knowledge of a Scandinavian language is an advantage).
• Have obtained basic proficiency in using and administering Windows desktop OS, Mac OS systems, iOS/Android devices, Microsoft Teams, PC and laptop hardware, ticketing systems, and Audio Visual systems.
• Will lead the incident and problem management processes, ensuring timely resolution of incidents and effective problem-solving.
• Continuously identify opportunities to enhance IT services and improve the user experience.

Highly recommended proficiencies include excellent customer service skills, analytical skills, and strong communication skills.

Application:

Qualified and interested candidates should submit a letter of application and a CV through our online recruitment portal by 8 September 2024.

If you have questions regarding the recruitment process, you are welcome to contact our Human Resources Manager Majbritt Vendelbo at [e-mail].