Customer Support Specialist

Company Description
Amplify Your Passion, Define Your Sound
TC Electronic is where passion meets sound. Since 1976, we've dedicated ourselves to creating the tools that empower your musical journey. With our award-winning gear, your creativity knows no bounds. Our innovation and commitment to quality are recognized worldwide, serving as the foundation of your inspiration, and the building blocks of your biggest hits. Let TC Electronic amplify your talent, guiding you from the studio to the stage. Let's write your next hit together.

Job Description
Looking for a highly skilled individual ready to redefine customer support. Join us in transforming brand experiences through the implementation and operation of cutting-edge strategies. Delve into technical support and service excellence, where your expertise will shape unparalleled customer interactions. Your impact will extend to automation and compliance, streamlining operations for optimal efficiency. Harness the power of performance analytics to elevate our service standards. Drive cost efficiency initiatives to ensure sustainability in our commitment to excellence. Be part of a dynamic team determined to change the world, one customer interaction at a time.

Qualifications

1. Customer Support and Brand Experience Implementation and Operation
2. Technical Support and Service Experience Implementation and Operation
3. Automation and Compliance Implementation and Operation
4. Performance and Analytics Implementation and Operation
5. Cost Efficiency Implementation and Operation

Additional Information
Our Values

1. Be Kind
2. Be Clear
3. Collaborate
4. Deliver to Promise
5. Celebrate

Our Culture

1. Deeply Purpose Driven and Passionate
2. Unstoppable Energy Giver and "Positive Troublemaker"
3. Truly Customer Obsessed
4. Disruptive and Digitally Minded
5. Social and Planetary Advocate