Product owner - MS Dynamic expert

Building the bank of tomorrow takes more than skills.

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

• We are the Swiss Leader in Online Banking and we provide trading, investing, and banking services to +500,000 clients through our performant and secured digital platforms.
• Our +1000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.
• We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Department Mission

• The Software Engineering Platforms department is dedicated to the customer journey at Swissquote. We define, analyze, and bring to life the future of the client-facing solutions offered by Swissquote. We also maintain these applications to ensure the best experience for the client in their journey.
• In close collaboration with the product strategy department, we are also the bridge between the company's growth strategy and the corresponding solutions in place, and are then the key players in bringing the defined vision to life.
• By working hand in hand with the internal departments and the business that they represent, we make sure that we are always moving towards the needs of our customers and stakeholders.
• The Banking section designs, develops, and maintains all of our banking platforms (Client Management, CRM, Onboarding, Payments, Cards, Mortgage, Leasing, and Crypto).
• You will be part of the Banking Conception team, working with 3 other product owners, 2 product designers, 2 proxy product owners, and a project manager. The team's mission is to translate the company's strategy into feasible solutions and to drive the product's evolution together with the software engineering teams. Your team focuses on all aspects related to the banking business, building a strong relationship between our clients and Swissquote.

Your Responsibilities:

• Use your functional knowledge of Microsoft Dynamics CRM modules to design how Swissquote will use the product.
• Configure OOB features in CRM. Translate business problems to functional requirements.
• Coordinate with partners (Microsoft, consultants) to satisfy stakeholders.
• Facilitate workshops. Collect, analyze, and document current business processes.
• Provide guidance and support to clients during the implementation process, including training and troubleshooting on MS Dynamics 365 product.
• Create and maintain project documentation, including process flows, user stories, and use cases.
• Knowledge of CRM integrations, best practices, and DevOps.
• Support business and development teams through knowledge sharing and mentoring as a subject matter expert for the product.
• Optimize solution definition by staying aware of market and industry trends.
• Provide vision and requirements guidance to the development team.

Qualifications:

• Educational background: Master's or Bachelor's Degree.
• Experience in the configuration of Dynamics 365 CRM modules, including sales, marketing, and customer service.
• Knowledge of other Microsoft technologies: Power Platform, Azure, and related Microsoft technologies is a plus.
• Ability to thrive in a dynamic and entrepreneurial environment. Ability to work as a team member.
• Excellent communication skills, both verbal and written.
• Fluency in English; French and German are assets.
• Experience in facilitating workshops to gather and document user requirements and translate them into business processes and a product backlog.
• Flexibility, critical thinking, and the ability to engage with stakeholders at all levels - from the C-level to the end user.
• Proven ability to share business knowledge and mentor other team members.
• Experience as a product owner, business analyst, or similar is a plus.