Junior IT Infrastructure Service Manager

Sika Informationssysteme AG operates Sika’s global modern IT platforms, allowing our approx. 23’000 users in over 100 countries around the world to carry out their business processes efficiently. As a competent partner, it supports the business and the local IT organizations to develop the next generation of innovative digital solutions. The Service Line Infrastructure Services is responsible for Sika’s global IT services such as network, active directory, and digital workplace.

For our team, we are looking for an experienced IT Infrastructure Service Manager to join our growing in Zurich-Altstetten.

You will be responsible for:

1. Responsibility for the planning, implementation and monitoring of IT service processes
2. Ensuring the smooth operation of the IT infrastructure and services
3. Coordinating and managing external IT service providers
4. Further development and documentation of IT support processes
5. Conducting service review meetings with customers and stakeholders
6. Creating and monitoring service level agreements (SLAs)
7. Analyzing and solving IT problems and continuously improving service quality
8. Ensuring the quality of all IT infrastructure data in ServiceNow
9. Consolidating and presenting all IT infrastructure data for all internal customers
10. Ensuring a coordinated IT infrastructure in accordance with business requirements
11. Oversee IT infrastructure changes to ensure smooth implementation with minimal disruptions
12. Drive automation initiatives to improve efficiency in IT service management processes

Your expertise - Our strength

1. Degree in computer science or comparable qualification
2. Several years of professional experience in the IT environment, ideally in IT infrastructure operations
3. Sound knowledge of ITIL and/or IT service management frameworks
4. Experience with IT service processes with a focus on infrastructure
5. Knowledge of service and/or project management
6. Strong analytical skills and solution-oriented mindset
7. Excellent communication and teamwork skills
8. Experience with ServiceNow desirable

Going Beyond. Together.

We offer competitive compensation packages, comprehensive benefits, and a supportive work environment that values diversity and inclusion. Join our team and be part of your journey to excellence!

• This position offers Hybrid working conditions and is subject to change at any time.
• Candidate is required to work in the Zürich office 4 days per week with 1 day being remote.
• This position does not offer Visa Sponsorship opportunities.

The chance to bring in new ideas and innovations, work in a team of people striving for excellence, with an open and supportive culture, achieve results together with others, take responsibility early on are some of the key factors that drive Sika's pioneering spirit. If you’re willing to go the extra mile, there is no limit to what you can achieve.

Friendly, personable, and often surprisingly uncomplicated, that's how many of our employees describe their working relationships at Sika. We call this the Sika Spirit.

Sika – Building Trust. Trust is the most important thing for us. We trust in the capabilities of all our Sika team members — every day.

We look forward to your application.For this position, only direct applications will be considered.

About Sika

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries around the world and manufactures in over 400 factories. Its 33,500 employees generated annual sales of CHF 11.76 billion in 2024.