Guest relation agent H / F

Job Responsibilities

• Finalisation of daily, monthly and seasonal financial statements
• Control and booking of mini bar consumption
• Support with stocktaking
• Assistance in F&B administration
• Carrying out spot checks
• Support in purchasing the entire F&B and non-food area
• Correspondence with suppliers
• Checking incoming goods in terms of quantity and quality
• General order processing (internal and external)
• Programming and maintenance of the ‘MATRIX’ cash register system
• Programming, checking and booking of various goods movements with the ‘KOST’ merchandise management programme
• Booking of delivery notes and invoice control
• Close cooperation with the F&B Operations, Kitchen and Groups & Events departments

Minimum Requirements

• Successfully completed a commercial apprenticeship in the hotel industry or a hotel management school
• Initial professional experience in similar positions in first-class hotels
• Quality awareness, flexibility, resilience, team spirit, and enthusiasm
• Good knowledge of MATRIX, KOST and PROTEL is a great advantage
• Ability to communicate in German, Italian and/or French; other languages are an advantage
• Very good computer skills (MS Office, Excel, and Word) are a prerequisite