YWCA Toronto - Part-Time Client Services and Educational Assistant

YWCA Toronto - Part-Time Client Services and Educational Assistant

Posted on Mar 19, 2025

YWCA Toronto

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Internal and External Job Posting

Part-Time Client Services and Educational Assistant

English Language Skills and Development

JOB ID: ELSD1167

Employment Type: Part-Time, Permanent

Work Hours: 30 hours per week

Salary: $36,188 (Pro-rated) (L2) annually, plus comprehensive benefits

Location: 222 Dixon Road, Suite 205, Etobicoke, ON M9P 3S5

Internal Application Deadline: Friday, March 28, 2025

External Application Deadline: Monday, March 31, 2025

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Part-Time Client Services and Educational Assistant is responsible for providing administrative and outreach support, assisting in the implementation of learning activities, financial reporting, and monitoring related to client transportation support for the ELSD staff team.

ABOUT YWCA TORONTO – ENGLISH LANGUAGE SKILLS AND DEVELOPMENT PROGRAM The English Language Skills and Development Program is a federally funded English language program for newcomer women and offers day language instruction classes from levels 0 through 4.

KEY RESPONSIBILITIES

• Provides administrative assistance to the Program Manager and staff, manages inquiries, maintains program files, orders supplies, and coordinates with vendors.
• Assists with student registration, external referrals, child subsidy documents, and liaises with Care for Newcomer Children (CNC) staff.
• Prepares data for HARTS and iCARE, ensures accurate data entry, monitors budget lines, processes small purchases, and manages petty cash and TTC tokens.
• Supports instructors with teaching materials, facilitates student discussions, and helps with Portfolio-Based Language Assessment (PBLA) activities.
• Conducts digital skills assessments, manages Chromebook distribution, and assists participants with borrowing agreements.
• Works with the team on customer service, statistics, record-keeping, security duties, and maintaining a safe and organized environment.

Ensures health and safety compliance, de-escalates conflicts, provides support for events, supervises volunteers or students, and participates in meetings.

QUALIFICATIONS

• In-depth knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g. business administration or office management, educational support, education assistant).
• 1-3 years directly related work experience, preferably in a LINC, ESL organization or education setting.
• Knowledge of PBLA Practice Guidelines is required.
• Advanced computer skills and knowledge in computer systems, hardware and various software packages (i.e., Microsoft Office applications).
• Experience working with minimal supervision with demonstrated problem-solving skills.
• Knowledge of and ability to troubleshoot computer hardware network connections.
• Superior customer service, verbal and written communication skills.
• Strong interpersonal skills.
• Knowledge and experience in de-escalating conflict.
• Knowledge and experience in responding to crisis situations.
• Knowledge of mental health issues and their impact on participants.
• Detail-oriented with strong organizational skills.
• Teaching English as a Second Language experience is an asset.
• Accounting and Bookkeeping experience is an asset.
• Knowledge of another language is an asset.

Note:

• Required to take vacation time during the times when the program is closed to students:

• Spring Break – usually 5 days during the March spring break of TDSB.
• Summer Break – first two weeks of July, usually 9 days excluding the July 1st holiday.
• Winter Break – week of Christmas and week of New Year, usually 7 days.

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage.
• Life Insurance and Long-Term Disability Benefit.
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%.
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days.
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students, and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

HOW TO APPLY

https://ywcatoronto.applytojob.com/apply/eb6ubdZoDM/PartTime-Client-Services-And-Educational Assistant?source=Diversity

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

Please note: These positions are still subject to the funder’s approval.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.