云支持工程师 I - 开发者和移动服务 (普通话流利) | Cloud Support Engineer I - Developer and Mobile Services / DMS (f[...]

Pay Competitive

Employment type: Full-Time

Job Description

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

Key job responsibilities

You face exciting new challenges every day, and your responsibilities are as follows:

1. Learn and use groundbreaking technology.
2. Apply advanced troubleshooting techniques to provide unique solutions to meet the specific needs of customers.
3. Connect with renowned engineers from around the world.
4. Work with the Amazon Web Services team to help reproduce and resolve customer issues.
5. Use your extensive customer support experience to provide feedback to the internal AWS team to help improve service levels.
6. Facilitate communication with customers when important events occur.
7. Drive projects that improve supporting related processes and customer technical support experiences.
8. Write tutorials, how-to videos, and other technical articles for the developer community.
9. Address critical customer issues that can be extremely complex involving multiple AWS services.

About the team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Minimum Requirements

• 1+ years of software development or 1+ years of technical support experience.
• Experience troubleshooting and debugging technical systems.
• Fluency in both written and verbal Mandarin.
• 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.

Preferred Qualifications

• MS or PhD in related field.
• Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management.
• Demonstrated expertise in systems administration (Linux/Windows), network administration, database administration.
• Experience in programming and/or managing full application stacks from the OS up to custom applications.
• Experience in Lambda, API gateway, and message service.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit this link for more information.

About the company

Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook.