Youth Shelter Manager

STRATEGIC ● ENGAGING ● COLLABORATIVE ● INNOVATIVE ● PASSIONATE

OVERVIEW

A growing, community-based organization that provides support for youth in the Region of Peel. A leading organization recognized for its commitment to providing youth with the resources and services to help them achieve independence and growth.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Youth Shelter Manager will be responsible for the overall management and operations of the Youth Shelter. This role includes the supervision and management of front-line Youth Workers and Supervisors. The Youth Shelter Manager will manage facilities, programs, and operations while ensuring the most successful outcome for the youth in support.

PRIORITIES

1. Develop, promote and support a housing-first strategy that builds success through the social determinants of health.
2. Lead the day-to-day operation of all residential facilities, including case management and overall programming for the residents.
3. Participate as a member of the management team in the development and review of agency practices and programs.
4. Build a team of accountable, caring, responsive and highly motivated front-line employees in support of clients.
5. Lead performance management initiatives while supporting the growth and development of staff.
6. Build, maintain and ensure the highest level of data integrity in support of evidence-based outcomes and funder reports.
7. Manage intake and admissions, program plans, action plans, and discharges of residents.
8. Ensure that professional standards are maintained as related to client documentation and case management.
9. Participate on a rotation basis with other designated management staff to respond to emergencies via on-call support.
10. Create a safe and secure setting for all youth accessing services at the shelter.
11. Ensure that the facility meets health and safety standards.
12. Participate in the development of the yearly budgeting process and oversee the annual residential budget.
13. Foster a positive and supportive working environment with an emphasis on building a positive labour relations climate.
14. All other duties as required in the successful management of shelter operations while partnering with all stakeholders in support of organization success.

TALENTS & EXPERTISE

1. University degree or equivalent in related social services field. Masters in relative field is considered an asset.
2. 3-5 years of experience working as a supervisor/manager in the social service sector, preferably with a focus on youth homelessness.
3. Strong supervisory skills with an ability to motivate employees with an emphasis on fostering ownership, growth and development.
4. Understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
5. Experience in recruiting and supervising program staff.
6. Demonstrated experience in providing leadership to the staff team.
7. Excellent communication, interpersonal, and facilitation skills.
8. Experience working with budgets, funding proposals and completing funding requirements.
9. Work hour flexibility with occasional evening and weekend work, given the twenty-four-hour nature of the organization’s operations.