Represent the client's culture in the reception area by stocking candy stations daily, maintaining the appearance of the front desk and lobby area, and managing music if applicable.
Keep an upbeat demeanor and greet every employee and guest as they arrive - candidates are the first and last point of contact.
Ensure music content adheres to client’s Core Values and that volume level is appropriate for a workplace environment.
Keep weekly inventory of Workplace items that need to be purchased.
Restock supply closet on a regular basis.
Support local teams with inventory management.
Manage incoming and outgoing mail/shipment process within all workplaces.
Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations.
Assist with general conference room bookings.
Work through and respond to Zendesk tickets throughout the field and office locations, performing the necessary tasks to satisfy general Workplace inquiries; escalate Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary.
Coordinate with security on incoming visitors.
Ensure name tags are printed and given to all visitors at the reception desk.
Maintain clear and consistent communication while providing cross-functional support to HR, Recruiting, Development, Real Estate, Construction, and Physical Security.
Receive, troubleshoot, resource, and resolve all incoming employee/guest questions or concerns.
Support all Workplace leadership with all duties as necessary.
Experience And Skills:
Be aligned with client’s Core Values: Make it Happen, Uplift Others, and Be Themself.
A passion for facilitating an overall positive employee experience through ongoing operational support.
2+ years of customer service experience.
1+ years in Workplace related experience.
Possess the ability to remain agile and multi-task effectively in a fast-paced environment.
Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively.
Capable of prioritizing tasks/duties as assigned and delegating tasks as needed.