Workplace Operations Coordinator

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis is looking for a Workplace Operations Coordinator to be the first point of contact in an Arcadis office for Arcadians and our guests. The role supports the delivery of the Workplace Promise & User Experience Standards through provision of high-quality front of house & workplace operations services to the designated office/s.

Workplace Operations Coordinators play a key role in ensuring the day-to-day operations of the office environment are effective and efficient and that they are regarded by users as highly professional workplaces managed to best practice standards.

Key Interfaces:

• Arcadis colleagues & guests
• Workplace Operations Senior & Principal Coordinators / Workplace Operations Specialist and Local Workplace Operations team
• Enabling services such as Procurement, Technology, Finance, ESG, SHEQ
• Supplier administrative personnel

This will be in an office role at Arcadis Edmonton office.

Role accountabilities:

Key Accountabilities & Responsibilities:

The Workplace Operations Coordinator role is a key customer facing role delivering high-quality workplace operations support and ensuring this is delivered in line with User Experience Standards and Standard Operating Procedures.

The role encompasses delivery of a wide range of day-to-day workplace operations / facilities management activities supporting the workplace team in delivering an exceptional workplace experience with high levels of user satisfaction.

• Delivering highly professional front of house services including reception, concierge, housekeeping, event management and enquiry management.
• Workplace operations support for the designated workplace/s and wider workplace team, in line with applicable standards and operating procedures.
• Utilizing and supporting booking systems, meeting rooms and AV facilities.
• Workplace administration activities including office supplies, welcome packs / office guides, workplace inductions.
• Issue tracking, resolution & escalation.
• Financial admin including PO management & recording spend against budget.
• Proactive communications ensuring ease of use of the workplace and status of workplace issues and resolution.
• Interfacing with enabling functions & suppliers to ensure the workplace operates to the highest standards and for issue resolution.
• Support development, innovation, and improvement as part of the wider workplace team.
• Support compliance activities including H&S, quality, sustainability & security tasks & requirements, relevant legislation, codes of practice and Arcadis standards.
• Supporting and coordinating emergency and crisis response requirements including first aid and fire warden roles.
• Support other sites in their workplace operations as required.

• Knowledge of FM/Workplace matters and practices gained by sufficient experience working in a similar environment.

• Fluency in written and spoken English (as well as local country language) is essential.
• Excellent communication skills.
• Ability to work with moderate supervision as part of a wider team.
• Excellent customer service skills.
• A do-er and a problem solver.
• Use of general IT systems and those used in the delivery of Workplace services.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

The salary range for this position is CAD 40,000 - 50,000. The base salary represents Arcadis’ hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.