Workplace Operation Lead

Requisition ID: #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

The Operations Lead is responsible for the delivery and continuous improvement of the workplace experience. The job requires skills in service delivery, continuous improvement, community management, and communication building to ensure employees and visitors are engaged and productive. Responsible for all activities conducted, following governance regulations, internal policies, and procedures, and that all learnings are cycled back for future implementations, supporting the overall success of the Operations Model by working collaboratively.

Is this role right for you? In this role you will:

Onsite & Virtual Support:

1. Provide on-site support for employees.
2. Support all aspects virtually through the mastery of multiple platforms: MS Teams, Workplace, Scotiabank Live, and Visitor Management System.
3. Manage and report on floor capacity through the use of centralized tools – Office Space.

Employee Experience:

1. Act as a central point of contact for employees at Scotiabank North as well as internal and external guests.
2. Co-create process flow and guidelines for receiving, evaluating, and responding to all questions, complaints, suggestions, and compliments.
3. Understand, prioritize, and articulate challenges and successes of operations and assist with solution development where necessary.
4. Represent the operations and support to employees: Respond to emails sent to the Lead’s inbox and/or moderate SharePoint site discussions. Deliver orientation for new employees to the building of all levels.
5. Oversee employee security access, locker, and key database:
6. Ensure up-to-date records of security access, keys, and lockers are maintained.
7. Promptly escalate any security issues or concerns to Security and manage the organization and input of information related to employee security access.
8. Liaise regularly with building security and ensure security access principles are adhered to.

Change Management & Continuous Improvement:

1. Support the Operational Model and provide input to employees and the leadership program team about opportunities for reinforcing change.
2. Develop and document processes and procedures for day-to-day operations.
3. Embed continuous improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.

Event & Meeting Management:

1. Organize bookings and support for resident meetings, e.g., Town Halls and Social Committee events as required.
2. Ensure conference/meetings rooms in assigned space are maintained according to operational standards. Provide orientation to meeting room technology.

Visitor Experience:

1. Act as first point of contact for guests/visitors to the building/floor.
2. Co-create and deliver visitor welcome protocols.
3. Organize and provide tours of the floor(s) to residents/visitors based on guidance provided by Management Team and Business partners.

Security:

1. Maintain records of keys/security credentials relating to premises and controlling access, responsible for submitting all onboarding/offboarding badge requests. Raise with security any suspicious activity.

Maintenance:

1. Proactively coordinate with Building Services or Real Estate on issues with cleaning, HVAC, lighting, etc. to ensure any operational, janitorial issues are resolved quickly.

Supplies:

1. Ensure stationery/supplies are monitored and replenished.

Correspondence/ Mail:

1. Co-create process for mail distribution, accepting and/or signing for deliveries and arranging for courier service pickup; advising residents of delivery at reception desk.

OHS Committee:

1. Participate in the OHS committee to ensure the assigned floor has adequate Fire Wardens, First Aid Attendants, and Health and Safety representatives.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions:

1. Actively pursue effective and efficient operations of your respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Scotiabank Code of Conduct.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

1. Undergraduate degree in Business Management or Operations.
2. 5 years' relevant working experience in leading a team within the financial industry.
3. Working ability to manage several priorities simultaneously.
4. Working knowledge of Bank accounting controls, organization, and structure.
5. Knowledge of Business Continuity Planning and Compliance Reporting.
6. Thorough knowledge of Microsoft Office Suite applications, Power BI, Office Space, and Visitor Management Software.
7. High level of independence and strong organization skills with excellent written and oral communication.
8. Must be flexible and adaptable to manage multiple priorities and their own workload in a fast-paced environment.

What’s in it for you?

1. A rewarding career path with diverse opportunities for professional development.
2. A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
3. An organization committed to making a difference in our communities – for you and our customers.
4. Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.