Workforce Planning Manager (Hybrid)

Job Description:

Are you a natural at numbers and strategy? Do you thrive on creating smart scheduling plans that make operations run smoother? Our large client in the renewable energy sector is looking for a Workforce Planning Manager to lead a dynamic team and support over 200+ customer service professionals across B.C.

This is a fantastic opportunity to work with one of the province’s biggest players in clean energy.

Location: Burnaby | Prince George | Trail, BC

What’s in it for you:

• Flexible hybrid work model (work from an approved flex location up to 2 days a week!)
• Competitive salary + incentive bonus ($88,900 – $122,300)
• Professional growth in the renewable energy industry
• Inclusive, safe, and collaborative workplace

What You’ll Do:

• Lead a team of analysts to deliver top-tier labour forecasts and scheduling strategies
• Monitor and analyze call volume trends to optimize workforce support across contact centres
• Create and improve short-term and long-term workforce plans
• Provide actionable insights using advanced reporting tools and forecasting models
• Drive improvements to internal planning processes and support peak service performance

What You Bring:

• A degree in business, commerce, or data analytics—or 10+ years of related experience
• Strong analytical mindset with expert-level Excel skills
• Hands-on experience with workforce management systems
• Team leadership, collaboration, and decision-making strengths
• Detail-oriented and data-driven with a passion for process improvement