Work Planner / Scheduler

Job Description

Major Recruitment are looking for Work Planner / Scheduler to join a brilliant & rapidly growing company in Watford. Do you have great customer service skills and want to apply them in work? If so, our client in Watford will want to see you!

A Work Planner / Scheduler main duties and responsibilities:

• Provide support and consistent links to the client base and other departments at all times




• Customers are to be contacted via email after all/each engineers attendances "same day" to ensure that the customer is happy with all works completed.




• Logging/booking and closing of, any department requests for engineer's attendance




• Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer's

premises as and when required

• Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.




• Invoicing of all chargeable calls as and when required




• Ensure procedures are adhered to at all times




• Provide administration support as and when required for all departments




• Attend internal, external meetings and training courses as and when required by Manager




• Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner




• Answer any incoming telephone calls in conjunction with other designated colleagues




• Ensure Quotes are produced in timely manner as and when required




• Ensure all/any quotations or pricing for customers are checked and approved by manager before being sent out




• Any other relevant duties as defined by the Manager

Key Skills Required of a Work Planner / Scheduler :

• Ability to work on your own without supervision




• Organisational Skills




• Good numeracy skills




• Commercial Awareness




• Flexible, Dynamic, Adaptable with a can do attitude




• Knowledge of CRM Systems




• Ability to work to deadlines, this may require working later than the given working hours to ensure that engineer/customer requirements are completed




• Flexible working hours as and when required

Person Specification - Essential Knowledge Skills and Experience of a Work Planner / Scheduler :

• The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work




• Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines




• Organisational abilities




• A sharp eye for detail




• Ability to following any verbal or written instructions accurately




• Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels




• Good numerical skills




• Good keyboard and computer skills including familiarity with standard MS office applications, in particular Excel and Word




• Ability to work as part of a team




• Driving License




• Experience of sales environment




• Flexible Working Hours

What the Company offers:

• £24,000 - £28,000 salary depending on experience.




• Free Parking




• Holiday, 20 days per year plus bank holidays (increases by 1 day for completed years worked up to 25 days)




• EAP scheme




• Pension Scheme




• Access to training and development platform




• Charity £4£ scheme

INDKS

'Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities'.