Work Planner / Scheduler

Job Description

Major Recruitment are looking for a Work Planner / Scheduler to join a brilliant & rapidly growing company in Watford. Do you have great customer service skills and want to apply them in work? If so, our client in Watford will want to see you!

A Work Planner / Scheduler's main duties and responsibilities:

• Provide support and consistent links to the client base and other departments at all times.
• Contact customers via email after each engineer's attendance on the same day to ensure customer satisfaction with all works completed.
• Log, book, and close any department requests for engineer's attendance.
• Schedule and coordinate engineers accurately via the company CRM system to attend customer premises as required.
• Ensure that all return calls are dealt with quickly and efficiently, within a minimum of 48 hours.
• Invoice all chargeable calls as required.
• Ensure procedures are adhered to at all times.
• Provide administrative support for all departments as required.
• Attend internal and external meetings and training courses as required by the Manager.
• Ensure all customer requests are dealt with effectively, efficiently, and in a timely manner.
• Answer incoming telephone calls in conjunction with designated colleagues.
• Ensure quotes are produced in a timely manner as required.
• Ensure all quotations or pricing for customers are checked and approved by the Manager before being sent out.
• Perform any relevant duties as defined by the Manager.

Key Skills Required of a Work Planner / Scheduler:

• Ability to work independently without supervision.
• Organizational skills.
• Good numeracy skills.
• Commercial awareness.
• Flexible, dynamic, adaptable with a can-do attitude.
• Knowledge of CRM systems.
• Ability to work to deadlines, which may require working later than standard hours to complete engineer/customer requirements.
• Flexible working hours as required.

Person Specification - Essential Knowledge, Skills, and Experience of a Work Planner / Scheduler:

• The ability to work with initiative and confidence, and have enthusiasm for customer service and sales-related work.
• Experience in administrative work with the ability to prioritize tasks, work under pressure, and meet tight deadlines.
• Strong organizational abilities.
• A sharp eye for detail.
• Ability to follow verbal or written instructions accurately.
• Excellent written and oral communication and negotiation skills, with the ability to deal with external customers, colleagues, and outside agencies at all levels.
• Good numerical skills.
• Good keyboard and computer skills, including familiarity with standard MS Office applications, particularly Excel and Word.
• Ability to work as part of a team.
• Driving license.
• Experience in a sales environment.
• Flexible working hours.

What the Company offers:

• £24,000 - £28,000 salary depending on experience.
• Free parking.
• 20 days holiday per year plus bank holidays (increases by 1 day for each completed year worked, up to 25 days).
• EAP scheme.
• Pension scheme.
• Access to training and development platform.
• Charity £4£ scheme.

INDKS

Major Recruitment acts as an employment agency for permanent roles and an employment business for temporary opportunities.