West Shore Guest Experience Director

Reports to: West Shore Campus Pastor

Hours Commitment: Full-time (40-45 hours per week) with regular weekend responsibilities

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Special Skills:

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

Primary Responsibilities:

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned.
• Lead and give oversight to the Attendee Onboarding Process.

Lead and give oversight to Guest Experience Volunteer Teams:

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team.
• Special Events teams.
• Café and Retail.

Be a good steward of time:

• Hours per week including Weekend Gatherings.
• Be a part of the local team and necessary meetings.
• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Personal Qualifications:

• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC.
• Supports LCBC’s mission, philosophy of ministry, and doctrinal statement.
• Supports LCBC’s core values: We focus on others; we work with excellence; we prioritize relationships; and we live authentically, knowing that life change is a journey.
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
• Shows a desire to grow, develop, and mature, both spiritually and professionally.
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church.
• Be an LCBC Partner or willing to become a Partner within 60 days of employment.

Evaluation: The West Shore Guest Experience Director will meet regularly with the West Shore Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.