Warranty Technician - Various Ottawa Locations

Warranty Technician - Various Ottawa Locations

Monday, January 27, 2025

At Claridge Homes, we are dedicated to quality and craftsmanship without compromise. Established in 1986 and located in Ottawa, ON, we pride ourselves on providing a healthy, diverse, and balanced work environment. Working with a team of over 250 full-time employees, top contractors, and professionals, we have grown to become Ottawa’s largest land developer with residential communities, condos, retirement communities & the Andaz hotel in our portfolio!

Our team is an invaluable part of our business, and we show it every day. We promote inclusion, balance, and diversity and encourage the development of the skills and abilities of our employees, supporting them in all areas of their personal and professional development.

Join our innovative, passionate, and dedicated team of highly regarded professionals and help us build the future of Ottawa together.

The ideal candidate will need to be able to prioritize workloads, manage projects, work with other trades, and deal with purchasers/homeowners while working closely with our Service Coordinators, Inspectors, and Trades. Strong customer service skills are a must. If you consider yourself to be a “jack of all trades,” we are looking for you!

Reporting to the Warranty Service Manager, the Warranty Technician will be responsible for:

Pre Homeowner Occupancy

• Fix and eliminate deficiency items before Certification of Completion and Pre-Delivery Inspections, including preparation for occupancy inspection. Items may include, but are not limited to: drywall patching, painting, rough carpentry work, and other duties as required.
• Assess and remediate any construction deficiencies prior to occupancy.
• Ensure complete cleanup of home, inside and outside.

Post Homeowner Occupancy

• Fix and eliminate all warranted deficiency items as noted on Homeowner Warranty Forms.
• Review service warranty lists with homeowners – explaining timelines for each item to be repaired.
• Advise homeowners of the process to assign work to trades and rough timelines.
• Preparation of homes to ensure compliance with service standards.
• Ensure complete cleanup of home, inside and outside.
• Develop a positive and helpful working relationship with the homeowner.
• Seek opportunities to assist homeowners to provide exceptional customer service.

Knowledge, Skills, and Abilities:

• Completion of high school education.
• Experience in residential/commercial construction, renovations, and/or repairs.
• Knowledge of and demonstrated proficiency in a variety of functions including but not limited to carpentry, drywall, and painting.
• Knowledge of various tools and equipment required to perform the functions of this role.
• Excellent customer service skills in dealing with homeowners.
• Ability to coordinate multiple tasks in a positive manner as well as having a flexible work style.
• Flexible, and the ability to travel daily to assigned sites and to work at various build locations.
• Self-directed and motivated with the ability to work independently, and with little supervision.
• Punctual, reliable, with an excellent work ethic is paramount.
• Must have own vehicle (paid mileage) and tools (with allowance).

Claridge Homes is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during the application or selection process. Any information you send us will be handled professionally, respectfully, and in complete confidence.

While we thank all candidates for their interest, only those selected for further consideration will be contacted.