Warranty Services Representative, Barrie

Warranty Services Representative, WSR112624

Department: Warranty Services

Type of Position: Full Time, Permanent

Location: Home Office, Northeast Greater Toronto Area

Reporting to: Manager, Warranty Services

Work Model: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

About the Role

The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants, and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings, and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines.

The incumbent will live within the Northeast of the Greater Toronto Area and will be responsible for travelling to assigned work locations covering the Greater Toronto Area and outlying regions within the province when required. Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits.

Responsibilities include:

• Work collaboratively and creatively with parties to promote early resolution of warranty claims, in accordance with Tarion’s procedures and policies.
• Understand the relevant technical standards that provide the basis for identifying warranty issues, and offer suggestions for possible resolution.
• Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim.
• Provide technical and warranty advice to vendors, builders, consultants, and homeowners regarding warranty-related issues.
• Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion.
• Issue Work/Settlement Schedules, set and adjust financial reserves as required.
• Authorize contractor services and monitor contractor progress.
• Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum.
• Provide fair, timely, quality, and consistent service to home buyers, owners, vendor/builders, and their agents and other stakeholders.
• Represent Tarion at Builder Associations and public outreach activities.

A great candidate for this position will have:

• 3 - 5 years’ construction-related experience – preferably in freehold residential construction methods.
• Minimum community college graduate, in building science or construction-related diploma.
• Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes.
• Superior communication (verbal and written), observation, negotiation, problem-solving, analytical, and conflict resolution skills.
• Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes.
• Ability to maintain confidences, exercise sound judgment and discretion, and work collaboratively with others.
• Capacity to work in an empathetic and accessible manner, managing confrontational or stressful situations.
• Excellent negotiating, time management, and interpersonal skills.
• Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario.
• Ability to work independently and as part of a team within a dynamic environment.
• Above average keyboarding and computer skills in Microsoft Office and Internet environments.
• An outgoing self-starter with the ability to make decisions based on practical building knowledge.
• Valid Class ‘G’ driver’s license and reliable transportation is essential.
• Access to High-Speed Internet connection in home office is essential.
• Ontario Building Code BCIN qualification in Legal (general) and Part 9 (home) would be considered an asset.

Why Choose Tarion?

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career.

If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a covering letter and resume with vacancy code WSR1126824.