Warehouse-Customer Service

Job Title: Warehouse- Customer Service
Location: Kingston, ON
Shift/Hours: Monday-Friday 8:00 AM-5:00 PM

Our client located in the Kingston area is looking for a Customer Service Representative who is responsible for various duties including supporting the Warehouse Operations as the primary point of contact for branches, couriers, and internal departments on behalf of the warehouse.

Job Description:

• Obtains orders, sorts, and distributes them based on service commitment, area of picking, and special requirements on the order. Ensures that special instructions are communicated to the team.
• Resolves issues with branches/procurement team when the warehouse is unable to meet the requirements outlined by the order.
• Arranges pickup of return goods and books inbound receiving appointments.
• Posts in the System as required and files documents for all completed shipments.
• Monitors incoming email and phone communication and ensures that all inquiries and requests are responded to in a timely manner.

Requirements:

• Minimum 1-2 years of experience in a Customer Service Role.
• Excel and AS400 experience, with a great memory for codes.
• Strong analytical and problem-solving skills.
• High level of customer service skills.
• Proven ability to multi-task and prioritize tasks.
• Professional verbal and written communication skills in English.
• Must have strong knowledge of MS Office including Excel and Word.
• Personal transportation to the work location will be seen as an asset.
• Comfortable working in a Warehouse Environment.