VP/Head of Product

Join Manulife as the Head of Product & Platforms for Affinity Markets, where you will craft the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives.

Responsibilities:

• Formulate and execute a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, with a focus on enhancing NPS.
• Oversee the development and execution of value stream vision, objectives, and roadmap, ensuring alignment with organizational goals and strategic initiatives.
• Provide leadership and strategic oversight to the delivery organization, steering a cross-functional agile team that seamlessly integrates delivery and product management within each Value Stream.

Required Qualifications:

• Minimum 15 years of dynamic experience in product development and digital delivery.
• Proven ability to use data to drive decisions and back up assumptions and recommendations.
• Proven track record in product strategy including research, business casing, product development, execution, measurement of results, and financial analysis.
• Ability to work with engineering teams to go deep into technical concepts.
• Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team.