Volunteer Program Coordinator

Position Title: Volunteer Program Coordinator
Position Type: Part-time
Hours of Work: 20hrs/week
Start Date: November 2024
Pay: $35/hr
Location: Yellowknife, NT
Reports to: Executive Director

POSITION SUMMARY

Under the direction and supervision of the Executive Director, the Volunteer Program Coordinator will manage the operation of a child and youth mentorship program, providing guidance and training to volunteer youth mentors. The Volunteer Program Coordinator will work cooperatively and effectively with all Foster Family Coalition (FFC-NWT)_ & Home Base Yellowknife (HBYK) _staff and volunteers, and will take initiative to implement current programming and create new programming that meets the unique needs of the program mentees. The Volunteer Program Coordinator must ensure volunteers are engaged, supported, and acknowledged.

DUTIES

Volunteer mentor supervision:

• Coordinate training for volunteers to ensure they have the capacity to best support the children and youth they mentor.
• Provide ongoing feedback and support to all volunteers to ensure their success.
• Follow up with volunteers to ensure they are enjoying their role, maintaining boundaries with their mentee, and supporting their mentee as best as possible.
• Work collaboratively with other staff to improve/expand the program.
• Communicate with parents, caregivers, community partners, and other external organizations/individuals.
• Follow current guidelines for the volunteer mentorship program and implement new ideas that improve the program.
• Provide leadership and direction to volunteers in the areas of team building, morale, mental, and spiritual health.
• Meet and become familiar with all children and youth in the program, and develop positive relationships with them.

Child and Youth Mentee supervision:

• Support parents, caregivers, social workers, teachers, etc. to connect and sign children and youth up for the program.
• Provide information to people in the child or youth’s support network about the program.
• Explain to the child or youth what it means to be a mentee and to have a mentor.

Administration:

• Manage recruiting, volunteer performance reviews, and volunteer skill development.
• Manage public relations, with guidance from the ED, for the volunteer mentorship program with regard to media requests and promoting the programs and services.
• Maintain organized notes and data about children, youth, and volunteers currently involved in the program.
• Work with ED to develop and maintain performance standards.
• Network and partner with community groups, individuals, and businesses.
• With support from the ED, oversee the budget for the program.
• Participate in knowledge transfer across program teams within the organization.
• Participate in weekly meetings with other coordinators at the FFCNWT to discuss ideas and problem-solve as a team.

WORKING CONDITIONS

Physical Demand

• Office work.

Mental Demand

• Cultural sensitivity.
• Ability to multitask and manage time effectively.
• Creative problem solving and conflict resolution.
• Prioritization of numerous responsibilities.
• Cultivate genuine compassion.
• Ability to de-escalate a volatile situation.

Qualifications

• High school diploma required.
• Post secondary diploma or degree in a relevant field asset.
• Relevant training/education for working with children and youth or a support service setting asset.
• 1+ years experience working with children and youth asset.
• 1+ years experience developing and implementing programs for children or youth asset.
• 1+ years in a supervisory position required.
• Professional level verbal and written communication skills.
• Ability to interact professionally with employees at all levels.
• Experience working with children with fetal alcohol spectrum disorder and other physical and behavioral abilities.
• Good verbal communications skills, especially in conflict resolution, human resource management (mediation and related training an asset).
• Ability to coordinate and supervise people, and maintain a safe volunteer atmosphere under various pressures.
• Highly organized, reliable, and able to work with minimal supervision.
• A proactive approach to problem-solving with strong decision-making skills.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced, quickly changing environment.
• Excellent project management and analysis skills.
• In-depth proficiency of Google Suite and Canva.
• Demonstrated ability to handle confidential information with discretion.
• First Aid/CPR Certification an asset.
• Class 4 or 5 license is an asset.
• Requires a Vulnerable Sector Check (within last 6 months).

Please provide a Cover Letter & Resume for a complete Expression of interest for this position by closing date, 14 November 2024 to:

Email: human_resources2@ffcnwt.com

Thank you to all the candidates that have submitted an application. Only those selected for further consideration will be contacted.