Visitor Services & Gallery Shop Associate

Bill Reid Gallery of Northwest Coast Art

Deadline:

Organization Description:

The mandate of the Bill Reid Gallery of Northwest Coast Art is to reveal the vital and diverse Indigenous cultures of the Northwest Coast through the extraordinary work of Bill Reid and inspirational contemporary art. We respectfully acknowledge the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), and all the Indigenous peoples of the Northwest Coast, on whose traditional and unceded territories we live, work and play.

The Bill Reid Gallery is looking for an experienced customer service professional to join its dedicated Visitor Services and Gallery Shop team. Associates play an important role in providing a source of earned revenue and ensuring satisfaction of visitors to the Bill Reid Gallery.

Position: Part-Time, Visitor Services & Gallery Shop Associate
Reporting Structure: Reports to Visitor Services and Gallery Shop Manager
Hours: 3-4 days per week
Rate: $18.00 per hour

Responsibilities:

Key Responsibilities:

1. Visitor Services staff are the first point of contact at the front desk, thus providing exemplary customer service to visitors and guests wanting to view the exhibitions is important;
2. Must be flexible and able to provide intermittent scheduled staffing relief for other staff members;
3. Gallery Shop staff engage visitors in the shop to promote and sell merchandise;
4. Process admissions payments and sales orders at the Point-of-Sale system and on the Online Store;
5. Learn about the Bill Reid Foundation collection and rotating exhibitions to answer visitor inquiries;
6. Ensure the front of house and reception desk area is tidy, clean and welcoming for visitors and guests;
7. Assist with tracking and recording of Gallery Shop and Visitor attendance for gallery related events;
8. Assist with shipping and handling for in Gallery Store purchases and Online Shop sales;
9. Assist with maintaining inventory in the Gallery Shop and the Online Store, as required by the Visitor Services & Gallery Shop Manager;
10. Assist with Visitor Services & Gallery Shop Manager to create visual displays and maintain organized space;
11. Assist in facilitating special Gallery Shop promotions and initiatives.

Qualifications:

1. Two or more years’ retail experience;
2. Proven track record of providing exemplary customer service;
3. Understanding of Northwest Coast Art and history is an asset;
4. Well-developed communication skills and comfortable working cross culturally and with guest/visitors of all ages;
5. Experience using point of sale systems, cash handling, and end of day accounting and reporting, specific training provided;
6. Experience using Word, Excel and be familiar with online shopping App;
7. Fluent in English, Indigenous or other languages would be an asset;
8. Indigenous peoples are encouraged to apply.

How to Apply:

Please send your cover letter and resume to: Cheryl Wadhams, Visitor Services & Gallery Shop Manager at cwadhams@billreidgallery.ca
Deadline: Sunday Nov 3, 2024.

The Bill Reid Gallery of Northwest Coast Art is committed to employment equity and welcomes all applications from qualified applicants. While we thank all applicants for taking the time to consider this position, only those applicants selected for an interview will be contacted.