Visitor Services Coordinator (Stream 1) / Interpretation and Exhibition Planner (Stream 2)

Office of the Secretary to the Governor General - Visitor Services
Ottawa (Ontario), Québec (Québec)
PM-03
Acting, Assignment, Deployment, Indeterminate, Secondment, Specified period
$73,798 to $79,511

Closing date: 7 November 2024 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When responding to the screening questions, you must clearly demonstrate how you meet each criteria (education and experience) by providing concrete, specific examples of actions that speak directly to the experience sought. Include when the example took place (month-year to month-year), the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Duties

The visitor services coordinator is responsible for ensuring smooth delivery of front-line visitor services on-site at Rideau Hall. As the visitor services coordinator, you will plan and implement short- and long-term visitor services programs and products in collaboration with colleagues and external partners. You will supervise one to two senior guides and a large team of student guide-interpreters who offer guided tours, facilitate educational and public programming, staff the skating rink during the winter and assist at official events. Supervisory tasks include, among others, recruitment, training, scheduling, managing daily operations, and performance management.

As an interpretation and exhibition planner, you will be responsible for developing interpretive content for tours, training student guide-interpreters on this content, managing art and exhibitions within the residence, and creating and implementing educational and public programming in collaboration with colleagues and external partners. Your role will involve creativity, research and strategic vision.

In both roles, you will work in a fast-paced environment that encourages you to proactively problem solve and use sound judgement. There can be competing priorities within tight deadlines and frequent, last-minute changes. While some days the work is mostly done at your desk, other days are spent on-site assisting the team and interacting with the public. We are therefore looking for someone who is action-oriented, dedicated to offering high-quality client service and committed to working within a small, bilingual, multidisciplinary team.

Work environment

The Office of the Secretary to the Governor General is a small department of approximately 165 employees within the Core Public Administration that supports the governor general in carrying out their role and responsibilities. The workplace is located on the historic grounds of Rideau Hall, 1 Sussex Drive, just minutes from downtown Ottawa. The site is open to the public and welcomes more than 300,000 visitors each year to take part in the various activities offered. Employees are currently required to work from the office at least three days per week. Increased in-office presence may be required based on operational requirements.

Intent of the process

The immediate need is to staff one (1) visitor services coordinator position on an indeterminate and/or long-term acting basis at Rideau Hall in Ottawa. A pool of partially or fully qualified candidates may be established from this selection process for both streams (including for the position of visitor services coordinator at the Residence of the Governor General at the Citadelle of Québec), and may be used to staff similar positions with various tenures, linguistic profiles and security clearances throughout the public service.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Stream 1 (Visitor Services Coordinator) and stream 2 (Interpretation and Exhibition Planner)
ED1. Graduation with a degree/diploma from a recognized post-secondary institution.

EXPERIENCE
Stream 1 (Visitor Services Coordinator)
EX1. Two years of experience delivering tourism, cultural, educational or museum interpretive programs.
EX2. Experience supervising front-line personnel in the delivery of services to the public.
Stream 2 (Interpretation and Exhibition Planner)
EX1. Experience in the conceptualization, development and implementation of a wide range of interpretive activities and products.
EX2. Experience in establishing and maintaining partnerships with a range of stakeholders in the educational, cultural and/or tourism sectors.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

KNOWLEDGE
Stream 1 (Visitor Services Coordinator) and stream 2 (Interpretation and Exhibition Planner)
K1. Knowledge of heritage or museum interpretation theories, methods and techniques, and how to apply them in practice.

ABILITIES
Stream 1 (Visitor Services Coordinator)
A1. Ability to plan, coordinate, supervise and implement the daily operations of a visitor services program within allocated financial and human resources.
A2. Ability to manage a team of guide-interpreters, which includes recruitment, training, supervision and performance management.

Conditions of employment

Reliability Status security clearance
CE1. Able to obtain and maintain a valid reliability security clearance.
CE2. Willing and able to work on-site and on short notice.
CE3. Willing and able to work overtime several weekends, evenings and statutory holidays during the year.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

We thank all those who apply. Only those selected for further consideration will be contacted.