Visitor Experience Associate (Clerk 2) (60% part time)

Visitor Experience Associate (Clerk 2) (60% part time)

Competition # :45389

Crown Agency: Art Gallery of Nova Scotia

Location:HALIFAX

Type of Employment:Temporary

Union Status:NSGEU - NSPG

Closing Date:18-Mar-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Art Gallery of Nova Scotia (AGNS) is the largest art museum in Atlantic Canada. Since 1908, the Gallery has been a gateway for the visual arts in Atlantic Canada by engaging people with art. The AGNS is responsible for acquiring, preserving and exhibiting works of art, and for providing education in the visual arts. At its core, the Gallery is an inclusive public gathering place that connects people with art to inspire new ways of thinking.

About Our Opportunity

As a Visitor Experience Associate, you play a vital role in shaping the visitor journey at the Art Gallery of Nova Scotia. As the first point of contact, you provide a warm welcome, share information, and ensure an engaging experience for all visitors, while aligning with the Gallery’s mission and brand.

Working between the Welcome Desk and Gallery Shop, you will process admissions, promote memberships, assist with program registration, and support retail operations – all while upholding the Gallery’s commitment to excellence. You will also support special events and facility rentals, ensuring seamless visitor experiences during programs and private functions.

You will help maintain a welcoming environment by ensuring public spaces are well presented and responding to visitor inquiries about exhibitions, programs, featured artists, and local cultural attractions.

Primary Accountabilities

• Deliver excellent customer service by greeting visitors, providing information, maps, and promotional materials.
• Respond to emails, phone calls, and in-person inquiries at the Welcome Desk and Gallery Shop.
• Process admissions, memberships, programs, and retail sales using the Point of Sale (POS) system.
• Support the Visitor Experience Coordinator with special events, facility rentals, and group bookings.
• Assist with group visits by providing tailored information for tour groups, schools, and other organizations.
• Maintain knowledge of exhibitions, artists, and Gallery Shop products.
• Ensure Gallery Shop products are stocked, displayed correctly, and accurately priced.
• Process, pack, and ship online and wholesale orders.
• Support the Gallery Shop Coordinator with inventory management and retail best practices.
• Ensure visitor safety by understanding emergency procedures.

Qualifications and Experience

To succeed in this role, you must have:

• High school completion and at least three (3) years of related experience or an equivalent combination of education and experience.
• A dependable and customer-focused approach.
• A team player with the ability to adapt quickly to changes.
• Proficiency in Microsoft Office programs and Point of Sale systems.
• Strong written and verbal communication skills.

Assets considered for this role include:

• Knowledge and interest in the visual arts.
• A sound understanding of local culture.
• Proficiency in a second language.
• First aid certification.

Working Conditions

This is a 34-week opportunity with anticipated start date for May 13, 2025, until January 3, 2026. Two (2) part-time (21 hours/week) positions are available.

This opportunity requires individuals who can work shifts over a seven-day week including evenings, weekends, and holidays.

What We Offer

• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in.
• Career Development with access to career guidance and ongoing training.

Pay Grade: CL 13

Salary Range: $21.44 - $23.34 Hourly

The Art Gallery of Nova Scotia welcomes applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in under-represented occupations.