Virtual Concierge, Sales Consultant

MedSpa Partners: Patient Success

Vancouver or Toronto, Remote

About Us:

MSP is a group of North America’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We are committed to growth, innovation, and nurturing a team that drives excellence in every aspect of our operations.

Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY

Responsibilities:

• Managing all inbound contacts for your assigned clinics or projects, including but not limited to phone calls, emails, Direct messaging, and live chat.
• Leveraging best-in-class CRM and marketing automation platforms to track lead progress and actively manage each lead.
• CRM Knowledge is a MUST. HubSpot knowledge would be an asset.
• Using patient management software to book consultation appointments and/or treatments at each clinic.
• Manage assigned retention list, leveraging clinic data and CRM to facilitate an increase in patients with return bookings.
• Facilitate optimal patient journey and experience for our prepaid clients.
• Manage interactions with clinic customers to understand their level of satisfaction and identify new opportunities to elevate their experience and goals.

What we offer:

• Remote Work: Work from home with provided hardware and software.
• Industry Leadership: You get to be a key team member of some of the top Medical Aesthetics clinics in North America.
• Training: Comprehensive training to excel in your role, regardless of prior industry knowledge.
• Perks: Discounts on treatments, competitive salary and bonus/commission structure.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

About You:

We are looking for a Patient Success, Virtual Concierge to support MSP’s partner clinics – someone who is passionate about delivering outstanding customer experiences and thrives in a fast-paced, collaborative environment.

• Sales Acumen: An innate ability to sell without making it feel “salesy.”
• Customer Centric: A positive mindset and warm disposition – people enjoy interacting with you!
• Professionalism: Represent our esteemed clinics with unwavering professionalism.
• Organizational Skills: Thrive in managing multiple tasks efficiently.
• Adventurous Spirit: We are constantly testing new technologies and approaches, and we need someone who loves being a “test pilot” for new ideas.
• Tenacity: Follow up with customers.
• Learning Mindset: Training and upskilling are a key focus for us.
• Communication Skills: Excellent verbal and written communication. Spanish/Mandarin would also be a strong asset.
• Flexibility: Willingness to work evenings as required.