VIP Host – Budweiser Stage

Job Summary:

Company Overview:

Live Nation Entertainment is the world's leading live entertainment and eCommerce Company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms.

Who Are You?

Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for band members and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Position Overview:

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the VIP Host team at Budweiser Stage where our staff are our band members and have the unique opportunity to create an exceptional fan experience.

Willing to go above and beyond for both fans and fellow band members, possess a positive “can-do” attitude… rain or shine - the show must go on!

Job Functions:

• Assist in hosting of the VIP/Premium Seat Service experience - including the club, pavilion/box seat holders, and AMEX cardholders.
• Make sure VIP Club and VIP Boxes are show-ready (no additional cleaning needed, tables, chairs are in good working order etc.).
• Welcome guests as they enter the VIP entrances. Issue additional credentials as directed. Manage entrance flow during intermissions.
• Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening.
• Intermittently check on VIP Boxes to ensure only properly ticketed/credentialed guests are permitted.
• Deliver exemplary customer service to exceed expectations and maintain customer loyalty.
• Refer unresolved customer grievances to designated departments for further investigation.
• Help the PSS team and wait-staff keep the VIP Club areas tidy and running smoothly throughout the show.
• Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details.
• Aid all crew members as necessary and communicate effectively with others to enhance the overall guest experience.
• Partner with fellow crew members at the end of the show to close the venue - this may include collecting and properly storing event equipment, stanchions, barricade, recycling, etc.
• Ensure guests are safely enjoying the show. Report any disturbances to security.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator, or Venue Management as required.

Qualifications:

• High School Diploma or equivalent.
• At least 1 year in Guest Services/Hosting/Service experience.
• Valid Ontario Smart Serve Certification.
• Creative thinker and problem solver.
• Upbeat, positive personality.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting.
• Must be willing and able to work in various weather conditions, including rain and heat.
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue.

All crew members must be 18 years of age or older and be legally eligible to work in Canada.

Equal Employment Opportunity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If accommodation is needed during the application process, please contact us and we will work with you to meet your accessibility needs.