Director of Customer Success

WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT :

ADVISING. SUPPORTING. BUILDING LOYALTY.

We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED experience. Be a part of a dynamic team at our client relations centres and help us make a difference for Desjardins members and clients!

When you join our team, you'll get:

1. A competitive hourly rate starting at $25.13 / hour plus a shift premium (where applicable)
2. An annual performance-related bonus
3. 4 weeks of flexible vacation starting in the first year
4. Reimbursement of health and wellness expenses and telework equipment
5. Group insurance including telemedicine
6. A defined benefit pension plan that provides predictable, stable income throughout retirement

What you bring to the table:

1. Diploma of College Studies (technical DCS) in a relevant field
2. At least 1 year of relevant experience
3. Other combinations of relevant training and experience may be considered
4. Knowledge of French required
5. For certain positions, advanced level proficiency in English may be required due to the nature of the duties or work tools or because the position involves interactions with English-speaking members and clients.

Work arrangements vary depending on the position and involve either hybrid work or telework.

We don't fill a position. We hire a person. There's a difference.