Vice-President, Client Relationship

Do you enjoy connecting with clients and helping tackle business problems? Do you see opportunity where others see roadblocks or challenges? If so, this opportunity might be for you. The Relationship Lead role provides an opportunity to develop strong relationships with clients built on the foundation of a global organization that is in the business of better decisions.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsible for ‘knowing’ his/her clients and prospects
• Maintaining regular contact with client and growing relationships within their organization - both health relationship, but also introducing other solution lines to a client
• Leading changes of client contacts and ensuring any transitions are smooth
• Developing senior relationships in an organization - i.e., C-suite
• Implementing the engagement agreement and modifying as required
• Ensuring the revenue received is adequate for the work required
• Implementing Aon Client Promise discussions and activity and ensuring that identified clients participate in the ACP survey
• Ensuring that client happiness (as measured by the Net Promoter Score and/or through our formal client happiness check-in to be defined) is high and identifying jeopardy situations in a timely manner, developing a strategy to support the save of an account
• Conducting annual planning meetings and developing strategy with support from Delivery Lead(s)
• Leading general client communications (legislative updates, etc.)
• Meeting regularly with the Delivery Lead(s) to ensure understanding of the client deliverables and their timing
• Joining the DL for client meetings, developing a strong partnership/team approach with the DL
• Actively leading opportunities in Aon Connect
• Onboarding new clients by ensuring coordination with finance, business units, etc. so that contracting, and engagement compliance is complete
• Leading budgets, forecast in Client Planner
• Issuing invoices (if applicable) in a timely manner, minimizing write downs
• Ensuring commissions (if applicable) are received in a timely manner and accurately reflect expected levels
• Ensuring that the value of our services is well understood by the client
• In conjunction with sales, responsibility for hosting and supporting client roundtables and maintaining transparency with various industry organizations (CPBI, HRPA, other) within the local market.

How this opportunity is different

The Relationship Lead will ensure year over year growth of client revenue by expansion of revenue/services to existing clients and working with Producers (to and from them) to build relationships with prospective clients to support new logo revenue, new logos identified by Producer, RFP, Global and local relationships.

The opportunity to work in a growth role that allows for the individual to grow, work with other functional areas, bring their individual strengths and opportunities to the table to build a practice and team that is stronger as a unit versus individual. Our Health Solutions practice is founded on the opportunity of our colleagues, we win as a team and lose as a team!

Skills and experience that will lead to success

• Hands-on experience in the Health Benefits realm is required
• Post-secondary degree or diploma in Business, Commerce or similar area of focus is helpful but not required
• Consistent track record to build, maintain and expand effective professional relationships across multiple partner groups
• High levels of Emotional Quotient/Intelligence (EQ) and eye for business
• Natural curiosity coupled with a positive mentality and approach to problem solving
• Life Insurance license will be required within 12 months if not already held

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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