Vice President, Cleaning Operations

Job Description:

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The National General Manager, Cleaning Operations is accountable for directing a business unit whose objective is to enable the company and its clients achieve greater cost savings through increased self-perform of cleaning services. Also accountable for developing and implementing processes and tools and people to support:

1. Delivery of cleaning service programs to client account teams.
2. Delivery of custom service solution programs to client account teams.
3. “Direct to Client” solutions - i.e. solving and process improvement efforts, lowering costs, increasing efficiency, decreasing risk, and increasing profits to continually improve all aspects of organizational performance.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but are not limited to:
• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Operations Management

• 80% of this job role shall be allocated to Operations Management vs 20% to Sales Management.
• Develops and implements operational plans.
• Manages operational budgets.
• Accountable for effective resource planning and allocation, financial and operational management.
• Accountable for promoting and achieving greater utilization of business unit's cleaning services by client business groups (CBG). Engages CBG leaders to identify opportunities for self-perform and collaborate in the delivery of services. Collaborates and provides input for proposals to win new businesses and/or expand services.
• Accountable for the continuous review, development, implementation and improvement of policies, processes, tools/technologies and resources. Accountable for continuously developing and improving the dispatch management systems.
• Provides strong leadership to business unit team members comprising of skilled trades, operations managers and dispatch team.
• Ensures ongoing education, provision of resources and effective policies and processes, effective people management and engagement of team members to achieve ongoing safety and compliance standards as well as effective team member performance, engagement and retention to meet and exceed client requirements.
• Accountable for achieving safety standards and compliance to all relevant requirements by all team members and services delivered.
• Accountable for internal and external client satisfaction and achievement of service level metrics. Works with relevant parties to establish, measure and report on performance against metrics and to develop and complete corrective action plans.
• Operational Management across all field delivery organizations to achieve P&L goals.
• Operational Management across all field delivery organizations to achieve client satisfaction and operational excellence goals.
• Other duties as assigned.

Sales Management

• Coordinate and perform duties and responsibilities, customer services, proposal development, customer acquisition and coordinating the start of projects.
• Provide strategic sales expertise to develop opportunities.
• Analyze specific project potential taking into consideration changing market conditions.
• Understand competitors in assigned markets.
• Evaluate scope of services being discussed as to what we could self-perform, when, and how (i.e. what would we need to do re hiring etc.).
• Targeting some “point solutions” opportunities to sell a cleaning services program directly into an account. This role would evaluate the opportunity and do estimating etc.
• Lead the estimating required for opportunities.
• Lead writing of the pertinent sections in a bid.
• Be the point person to attend BD meeting with target, put together decks, lead demonstrations, etc.
• Drive growth within current accounts.

Other duties as assigned

SKILLS & QUALIFICATIONS

• Minimum Education: Business related University degree or College certificate is preferred.
• Job related experience: More than ten years.
• Extensive, demonstrated professional expertise that typically comes from more than 10 years of progressive experience in a mobile field service organization.
• Strong operations management skills and background in the area of Cleaning Services delivery and operations.
• Facility management industry or Cleaning Services work experience, an asset.
• Strong people leadership skills.
• Strong communication, influencing and persuasion, interpersonal and negotiating skills.
• Proven business management skills with strong business acumen.
• Strong client relationship management skills.
• Strong data analysis skills - leveraging data to make effective management decisions.

Licenses and/or Professional Accreditation

• Business University degree or College certificate is preferred.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.