Vice President – Business & Retail Banking

Vice President – Business & Retail Banking – Christian Credit Union

This executive search is conducted by Nelson/Kraft & Associates on behalf of Christian Credit Union

EXECUTIVE SUMMARY

The Vice President – Business & Retail Banking (VP-BRB) is accountable for the growth and profitability of Business and Retail Banking. This role participates in the development of corporate strategies for Christian Credit Union (CCU) as a whole and provides strategic leadership and direction on all business banking and retail banking related matters. The VP-BRB oversees the entire business and retail member experience journey, focusing on consistent member experience across every channel and promoting the integration of biblical stewardship principles into financial advice. This role collaborates with other executive management to develop strategies that impact market position, member satisfaction, risk, pricing and marketing.

The VP-BRB reports to the Chief Executive Officer (CEO) of CCU and sits on a collaborative executive leadership team with the CEO, Chief People & Culture Officer and the Chief Operating Officer. Reporting to the VP-BRB is the Business Banking Manager, Retail Sales Manager, and Manager of Administration.

WHO WE ARE

At Christian Credit Union (CCU), we believe financial services should do more than just meet our members’ needs – they should reflect their values. As a faith-driven financial institution, we help our members apply biblical stewardship through expert guidance, modern banking technology, and a full suite of financial products designed for individuals, families, and businesses.

With branch locations in Edmonton, Calgary and Lethbridge, our dedicated team of 43 professionals serves 7,500+ members across Alberta. Our members enjoy low fees, competitive rates, and profit sharing. Last year we managed $269 million in assets, $100 million in mutual funds, and paid over $450,000 in profit sharing to our members.

A portion of our profits goes directly to supporting Christian organizations and funding initiatives that advance the Gospel of Jesus Christ, empowering believers to make a difference in their communities and beyond.

OUR MISSION

We encourage people to be faithful stewards of the financial resources God has given to them.

“Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.” 1 Peter 4:10 NIV

OUR VISION

To be the recognized leader in applying Christian values to financial services.

”The earth is the Lord’s, and everything in it, the world, and all who live in it …” Psalm 24:1 NIV

QUALIFICATIONS

1. Feels called to be part of a Christian organization that promotes Biblical Stewardship in the Christian community.
2. Reflects the following character traits which align with CCU’s values:
1. Humble – we will share credit, emphasize team over self, and define success collectively rather than individually.
2. Hungry – we will be self-motivated and diligent; constantly thinking about the next opportunity to achieve our vision.
3. People Smart – we will show respect to all people and be interpersonally appropriate and aware; we will listen to what others are saying, ask good questions, and stay engaged in conversations intently.
3. Personal knowledge and understanding of the application of biblical stewardship principles to financial advice.
4. Possess sharp business insight and extensive knowledge of the financial industry.
5. Strategic thinking skills to influence organizational priorities, plans, processes and goals.
6. Collaborative, team based leadership style that values people and strives for excellence by setting clear expectations, holding people accountable and achieving measurable team results.
7. Applies a continuous improvement approach to delivering superior member experience.
8. Knowledge, experience and familiarity with Salesforce and Microsoft Office 365.
9. Proven, hands on experience in complex commercial lending and adjudication. Working knowledge of related commercial banking solutions.
10. Knowledge of the operations, revenue sources, budgeting and financing of non-profit organizations is an asset.
11. Builds and actively maintains internal and external relationships and networks.
12. Actively listens to others and is effective at written and verbal communication.
13. Questions conventional approaches, explores alternatives and drives innovation and improvement.
14. Proven problem-solving skills focused on delivering exceptional member experiences while managing complexity and applying organizational perspective.
15. Leads and empowers others, attracting talent and building high performance teams.
16. Bachelor’s degree in commerce, business, economics or a related field.
17. 8-10 years of progressive commercial and retail banking experience with a minimum of 5 years dealing with commercial lending transactions including risk assessment, financial analysis, and credit structuring/solutions.
18. 2+ years of management/leadership experience in a financial environment with demonstrated abilities to manage, coach and motivate team members.

Location: Edmonton, AB

Application Deadline: May 2, 2025

Start Date: May-July 2025

APPLY online at nelsonandkraft.com/jobs with your cover letter and resume. You must be eligible to work in Canada.

ABOUT US

Nelson/Kraft & Associates Inc. is an executive consulting firm that specializes in working with not-for-profits and for-profit businesses across Canada, assisting them in the placement of senior executives and directors.

Nelson/Kraft & Associates Inc. welcomes and encourages all interested applicants to apply for this position. Nelson/Kraft & Associates Inc. is committed to the principles of diversity and inclusion in its hiring practices, and will only make distinctions among interested applicants in accordance with the applicable Human Rights legislation.

Nelson/Kraft & Associates Inc. also welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact us.