Veterinary Technician, Team Medicine, Alta Vista Animal Hospital, General Practice

Team Medicine Veterinary Technician

General Practice

Ottawa, ON

Alta Vista Animal Hospital has an opportunity for a full-time Veterinary Technician (Team Medicine). This role reports directly to the Technical Resources Manager, General Practice.

Schedule: 32-40 hours per week, weekdays with some evenings (our GP department closes at 7 pm!) and Saturdays on rotation (1 in 4!).

The Team Medicine Technician works directly with our General Practice veterinarians in all aspects relating to patient care. The Team Medicine Technician will work in the exam room with the veterinarian to acquire detailed medical history and educate clients on various preventative diseases, routine care and dietary options.

Organizing the flow of the day, responding to client inquiries, and keeping track of pending and completed laboratory tests will be orchestrated by the Team Medicine Technician. Follow-up phone calls to assess a patient’s recovery from surgery, illness, dietary changes, or medication tolerances are critical.

General Responsibilities:

• Communicate with clients (obtain histories, discharges, updates, euthanasia)
• Create and present estimates to clients
• Help maintain the flow of the doctor's schedules/appointments
• Create treatment sheets on iPads for doctors to finalize
• Restrain patients for examination or procedures
• Fill prescriptions to go home with clients
• Send and receive phone calls and emails
• Manage daily tasks (lab & radiology reports, filing, callbacks/updates, enter charges, obtaining records, etc.)
• Ensure patients are clean and comfortable
• Clean and maintain the exam rooms, overall treatment floor and hospital
• Work in a very high volume, fast-paced environment
• Multitask and prioritize cases and daily duties
• Maintain excellent time management skills
• Communicate and collaborate in a cohesive team environment
• Assist in the Treatment area or Client Service Desk may be warranted based on the candidate’s skills

Requirements:

• Veterinary Technician college diploma.
• Would consider an experienced Veterinary Assistant for this role.
• Excellent client service skills.
• Fluent in English (Reading, Writing and Oral)
• Able to support patients up to 50kg and lift up to 25kg.

Preferred:

• Fluently bilingual in French and English (Reading, Writing and Oral).
• Previous experience in client education related to preventative medicine, vaccine protocols, nutrition, etc.
• Proficient in reading and analyzing laboratory samples including ear swabs, skin scrapings, and basic fine needle aspirate cytology.

Skills:

• Excellent time management skills and the ability to handle multiple tasks/projects;
• Excellent interpersonal, problem-solving, and teamwork skills;
• Proven ability to organize, take initiative, work independently, exercise good judgment;
• Decision-making and critical thinking skills;
• Ability to build and maintain internal and external relationships with professionalism and integrity;
• Exhibits a positive attitude and uses courtesy, diplomacy and discretion;
• Maintains professional ethics and confidentiality.

What VCA Canada Offers:

• Career longevity; providing you with the opportunity to manage your own client appointments in collaboration with VCA Canada Veterinarians
• VCA Canada Student Loan RRSP Program – Ask us more!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Ask us about our mobilization and hands-free radiology!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Paid membership and dues; Annual uniform allowance
• Paid wellness days, sick days, and vacation time
• Employee assistance program
• Continuing education benefits; paid to learn!
• Referral Bonus Rewards!
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Access to amazing mini courses
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Email: careers.canada@vca.com for further information or click Apply Now!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.