Veterinary Receptionist (Customer Service Representative)

Job Description:

We are seeking a friendly and motivated Veterinary Customer Service Representative to join our growing team at Peninsula Veterinary Hospital in our brand-new privately owned Veterinary Hospital in Sidney. While previous veterinary reception experience is an asset, it is not necessary. What we value most are excellent communication skills and a passion for helping pet owners.

Responsibilities:

• Greet clients and their pets with warmth and professionalism
• Answer phone calls and respond to inquiries regarding services, appointments, and pet care in a fast-paced environment
• Schedule appointments and manage the hospital's calendar
• Maintain accurate client and pet records
• Process payments and handle basic administrative tasks
• Provide compassionate support and information to pet owners

Qualifications:

• Excellent verbal and written communication skills
• Strong interpersonal skills and a friendly demeanor
• Ability to multitask in a busy work environment
• Basic computer skills; experience with veterinary software is a plus
• A love for animals and a commitment to providing outstanding customer service

Why Join Us:

• Be part of a brand-new veterinary hospital with a focus on innovation and quality care
• Collaborate with a dedicated team that values teamwork and communication
• Enjoy a healthy work-life balance. We are open Monday-Friday, no weekends!
• Competitive salary, starting at $23/hour
• If you’re passionate about animals and enjoy helping people, we’d love to hear from you! Apply today to become a vital part of our veterinary team.

Please send your resume and cover letter that is applicable to this position to manager@penvet.ca

Job Types: Full-time, Part-time

Pay: $23.00-$28.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Experience:

• Veterinary Reception: 1 year (preferred)
• Front desk: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person