Veterinary Receptionist, Central Victoria Veterinary Hospital

Veterinary Receptionist

Location: Victoria, BC

Central Victoria Animal Hospital is looking for a full-time Reception, Client Services Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and cared for while coordinating between them and members of the medical team.

Previous experience in a veterinary clinic is preferred but not required. The ideal candidate will have administrative experience, possess good computer skills (or a willingness to learn), a love of pets and their people, and a positive attitude. Familiarity with cash handling would be considered an asset as well as excellent customer service skills; you will be the first point of contact for our clients walking through the door and the last point of contact as they leave.

Schedule: This position is full-time with a rotating schedule. Shifts for this role are 8 hours and may include daytime, evening and weekend work (including some holidays). We are open 7 days per week.

Key responsibilities:

• Create a warm and welcoming environment for our patients and pet parents; greet or acknowledge them upon arrival.
• Answer multi-line phone system and direct calls appropriately.
• Collect client and pet information for medical records.
• Check emails; respond or redirect messages appropriately.
• Admit and discharge pet patients.
• Process insurance claims and payments from clients.
• General housekeeping duties; cleanliness of work area and common areas.

Key attributes:

• Exceptional client service skills.
• Compassion and nurturing attitude.
• Take initiative and work independently.
• Ability to remain calm in stressful situations.
• Ability to adapt in changing situations.
• Efficient in carrying out assignments independently.
• Takes initiative to complete tasks throughout the day.
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks.
• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset.
• A love for all companion animals!

What VCA Canada Offers:

• RRSP Employer 5% Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process).
• Annual uniform allowance.
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards.
• Opportunities to give back to your community through VCA initiatives.
• Generous personal pet care discounts.
• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.